How to keep extension, but switch from an H323 phone (avaya 1608) to a SIP extension phone ( J159)

[yikes123]

hi, I have a user with extension 5469 and base id 8032. He is using an avaya 1608 H323 phone. I would like this extension to be on a new phone Avaya J159 (sip extesion) base id 8088 extension 4205. How can I do this in IPOffice 11? I thought I could just switcht the base id, but I don't think that would work if one is h323 and the other SIP. Thanks for your help.

 

[IPOTS]

Delete the H323 extension and rebuild as a SIP extension. Thats it.
The user programming isn't effected.

 

[yikes123]

Do you mean delete that extension, and add extension 5469 (his current) to the base id of 8088?

 

[IPOTS]

The base ID is virtual, it isn't attached to the User config. i.e. you can create a phantom with no extension as all.
So, right click and delete the current number (H323), create a new extension as SIP with the same number 5469.

 

[yikes123]

Hi thanks, I was able to fo this and the phoe is stuck on "acquiring service..." I have other sip phones J169 that work fine. Is there something I'm missing with this one?
Thanks again

 

[yikes123]

Hi got it to work. The https server was not set on the phone. After I entered it it is working with the user's extension.