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Hello Guys, The Avaya CM 6.1 give a strange issue ... ip phone are losing sever configuration, from time to time . First start evething appear to be normal , just right after a few min/hours all phone are showing in the screen discover x.x.x.x (ip addr) can someone here can give a clue on...

Hi All , is anybody facing issue with symposium on OS win version 10 , as Microsoft has announced the end of IE on later version , but yet Avaya app stuck on version 10 . RTD feature on symposium keeps giving err while trying to filters on the board . See below : I hope someone has good...

Hi Folks , Looking on how to find out the root cause of issue on QM , while playing contact and facing with the error or : no audio or video content is associated with this Contact All audio is available on acr , and licences are find. Looking forward to your reply . Thanks !

Thank you – Are the calls from an acd agent also pops out from CDR data , the idea is to get CDR info from ip set but not for all acd agents . I guess If yes, I will have lot of data pops out . Thanks !

Thank you I am checking the buffer has not content CDR data unfortunately , it's DIS >ld 117 OAM000 => stat buf CDR DIS TRF DIS STN DIS Storage space is 0.9% full Not Connected Thanks !

Is there a cmd to navigate to these logs without phisycally establish a connection between pc an tty port ? Thanks !

Okay, Thank you !

So what happen for alls call made on a previous date - All lost ?

Reallty ! Real time ?

Hi Guys, Is there an LD where i can extrat the CDR data from extensions, to list calls on CS1000 made to a specific date and time Checking CDR settings and it's been well set up on the system , so i need is just to know where i can find those datas. Looking forward to your reply. Thanks !

Think you, Is that has something to see on call disconnected each time when trafic is high ? Thanks !

Hi Guys , Most of our ip phone are configured on zone 1 on the call server , and the vtrk is on zone 10 configured for BB (best band width) this is something that we will change to BQ (best quality G.711) do you guys know what is the relation between zone 1 typically configured on phones and...

Hello guys , I Just come right there ,hopefully you guys can give a clue . Having call server up and running on a co resident system , both CS are shadowing data , each has an MGC with 2 DSP , DB1 96 DB2 32 , also both the call server are within the security domain on on ucm - we recently...

Hello Sir, Of course, agent receive dial tone , and the origante call is imediately placing on hold while agent press the transfer button in order to place the call. Yes, i will do a trace and revert . Thanks !

Sure, it's ok . But while being in call i can't even do the first step , which mean , call the number then make the transfer. Thanks !

Sorry Guys for all the stuff , but i want to share with my configuration . Printed out : I use a Phantom DN that the agent will dial ((1610) DES TT TN 252 0 00 01 PHANTOM TYPE 500 CDEN 4D CUST 0 MRT ERL 00000 WRLS NO DN 1610 0 MARP AST NO IAPG 0 HUNT TGAR 1 LDN NO NCOS 0 SGRP 0...

Hi , Is that work for you ? Having the same issue - Please post your experience. Thanks !

Hi, I think i ve done this before, set a new ACD... and put the 8 or 10 digits under NCFW ... and agent is able to call this ACD number which connected to the personal number , but the first caller stayed on hold and never gets connected to the other call. Do you have a clue ? Thanks !

Okay , This is quite simple , and i clearly understand but the fact is that we want the caller that is talking to an agent, when call transfered should be able to talk to the person at the other end on who the call has been transfered to . Scheme : Caller A reach Agent B > Agent B...

Hi Guys , We have some acd agents configured on call center infrastructure, when calls come in, reach an agent , this one may or may not be able to give customer all the info they need, so it is possible to make a set in the PBX in order to forward this call to a personal number . Look...