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Hi everyone. I'm starting a new post on this issue as all the ones I could find were quite old and not of much help. We have CM 8.0 and CMS R19 and are using 1 digit AUX Codes. We have the need of upgrading to 2 digits AUX Codes but it is not quite clear how to do it and how it would work from...

Are certs only needed for TLS connections? We are not using TLS. As you say, we are resolving the sm.customer.com inside and outside with DNS. Anyway, I tried with the ip address and the result is the same. "Now, you can go and change that certificate to be for sip.customer.com if you want. "...

Is that the one you get from Services>Security>Certificates>Authority>CA Structure & CRLs... Download "xxx"? The tmdefaultca

Hi guys Following the original inquiry from noshut, what certificate should I install to my Android mobile in order to have it register via company's wifi? It works perfectly from mobile network and external wifis however, I get a certificate issue from inside the company. It used to work...

It makes me think that some reports can show that information in specific intervals so, in some way, CMS keeps record of the exact time agents go to AUX WORK, AVAIL, etc. However, it is not accesible by admins... curious

Hi all My client would like to have a report that shows the exact time agents go to AUX and come back to available. The default ones show total times in intervals which is the closest I could get and messing around with report creator turned out to be quite difficult. Before keep hiting the...

I messed up with the terms. This is the method we are usingbased on your examples: by service observe, where NICE registers a pool of extensions with that privilege in COR and dial the svc-obsv code and the agent ID to listen in single step conference. Now, NICE, through the extensions it...

Hi everybody We recently changed the recording method from single-step conference to DMCC. Basically, NICE registers to n stations which automatically starts to "service-observe" permanently all the stations we want to record, and record everytime they make or receive a call. The issue is with...

Hi guys Was wondering if I can avoid receiving the trunk name(DIOD trunk)on external incoming calls and leave just the CPN to show up on the phones screen. As well, in the call history it shows the name and have to press "details" to see the actual CPN. CM 6.3 SP2.1 I can't find a "Hide trunk...

So, for SIP profile 2689@sip.aca.org.ar, what's the communication profile password? and is it properly entered in the ATA? Is the 2nd register after the first 401 any different than the first register message? The password is ok and the 2nd REGISTER is just the same as the first one. So, is...

Made a step forward! I added the Cisco ATA 186 as a user agent on SBC and now I get an Unauthorized message from the SM. The extension exists and can be registered without using the SBC. ATA SBC SM 10:29:21.310 |--REGISTE->| | SIP: (0) sip:sbc.aca.org.ar...

thread690-1775149 Hi Just coming back to this issue but this time I am trying to register the ATA to SM through SBC. For some reason SBC receives the REGISTER but immediately sends it OUT again through its B1 interface instead of sending it to SM (through A1). Below is the traceSBC...

Hi all Does anybody know how I can create a custom skin for 9611 SIP 6.3 phones??? I got the 9640.xml and played a little bit with it with no success at all. That means I changed some values but nothing happens to the screen. Could anyone create a custom skin for 9611? If yes, could you share...

Hi guys I would appreciate anyone with the experience on this to write a few lines of a vector with the following request: - Call is queued and answered by an agent - Agent needs to route the call to an IVR for PCI compliance where the caller enters his credit card number - After that, the same...

As simple as that, thanks. Now how did you upload the tone? Is there a way or you just put the handset next to a speaker playing the tone? I would need to do that several times...

The process around here is as follows: 1. Dial the fax number 2. Wait for the tone 3. Press the "Send" button I know it works however, customer expect a tone so they know they called a fax. In this case they don't know they can send the fax during the announcement so they get confused. We would...

Hi everyone We have migrated Callpilot voice mails accounts to AAM, including faxes. We have several "virtual" faxes configured in AAM so our customes can send them to us. The issue is that AAM answers calls with a regular announcement stating that ""X" is not available..." instead of emiting a...

I am

I think Equinox only works with SIP unlike One-X Comm

Speewah Just local and remote audio/video calls, nothing else. The main problem are pick-up groups. We register the same extension in H.323(desk phone) and SIP(Equinox Android), being H.323 the main one and CM acting as an Evolution Server. When someone calls an ext configured with the call-pkup...