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Morning, Sorry to chase, was anyone able to decipher the Monitor Log? Thank in advance. We may have to pay for professional help with this case :( Nick

Avaya Monitor confuses the hell out of me as I am an IT Engineer, not a phone one. I have checked all options on SIP and Media Trace Options and performed a test call. I have attached the Log file. Would someone mind taking a look for clues please? I have changed the source number to be...

Thanks everyone for your replies thus far. We do not have an ASBCE. Just a WatchGuard Firewall with port forwarding. We just a FQDN for the connections, which resolve internally to the internal IP and externally to the external IP. As I said, until we moved from ISDN to SIP it was all working...

Hi, Cannot see Direct Media Path enabled on the VoIP tab on the SIP Line. Bugging me so much

Thanks you your reply. SIP ALG is off. Shall I just tick and select all Codecs to cover me? Thanks again

Hi, My customer was using Avaya Workplace fine. Internal and External. We migrated from ISDN to SIP, then it broke for users who are external. Works fine internally or externally using a VPN, but externally without VPN, which the mobile app is using, does not work. Logs in and can place and...

Hi, We have deployed an .ova of the Application Server onto VMware. This was automatically installed with one NIC, however the Network settings show eth0 and eth1. I need to configure 2x NICs(see below), so added another NIC to the VM and rebooted the Application Server. So figuring that eth0...

I have assigned a user an Office Worker license and tried to log into Equinox Select on 10.1. 2x users work, the rest do not. I have copied every tab between the 2x users(working/no-working), still reports invalid username or password. What I am doing wrong? I can log into OneX Portal as this...

Hi all, thanks for your responses. You have confirmed what I thought. Thanks again

We have OneX Preferred setup on a few iPhones, using VoIP. When in use, if a mobile phone call comes in, it automatically puts the VoIP call on hold. I don’t think there is anything we can do about it, but just seeing if you guys had any ideas? The End User .pdf states: • If you answer an...

Hi, Resetting the Security Settings via the console fixed my issue. Thanks for all of your help.

Hi, thanks for coming back to me again. The password is a random word that is 11 chars long, with 1 Capital letter and 2 numbers. This should be OK shouldn't it?

He, Thanks for your reply. I have already tried this as mentioned in first post :P I reset the password in Security Settings and changed in VM Pro Client in case it was that, no good

Hi, Just to add, I have installed VMPro on my laptop and set the IPO to point to this. Same issue. My laptop is plugged into the same switch as the IPO and the Windows Firewall is disabled. I have also disabled AV, so cannot be Firewall related.

Hi, Wonder if anyone can help. A customer of ours depends on AutoAttendant. Here is what I have done/my issue: • I have upgraded a IPO V2 from version 6 to 8.1(95) • Tested VM Pro/Auto Attendant, fine • Tried to upgrade to Version 9.1.1 Build 10, said I needed to upgrade to 8.1(8?)+ • Found...