OneX Preferred for mobile, VoIP placed on hold when mobile call comes through

[nick3c]

We have OneX Preferred setup on a few iPhones, using VoIP. When in use, if a mobile phone call comes in, it automatically puts the VoIP call on hold. I don’t think there is anything we can do about it, but just seeing if you guys had any ideas? The End User .pdf states:

• If you answer an incoming cellular call, while a VoIP call is active, the VoIP call is automatically
put on hold. The only option available is to end the call. You can manually pick up the VoIP call
that was on hold after you end the cell call.
• When a VoIP call is automatically put on hold because of a cell call, only the End Call VoIP incall
action is enabled. The others are disabled.

Thanks

Nick

 

[Pepp77]

Move to Android as this gives you the option to answer the normal call when on a VoIP call rather than the stupid Apple way of forcing the VoIP call on hold.

| ACSS SME |

 

[derfloh]

But you can argue to the customer that it's an apple policy and Avaya did the best possible by putting the call on hold.

 

[nick3c]

Hi all, thanks for your responses. You have confirmed what I thought. Thanks again