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The best thing I am aware of you can do about this is create really specific user agents / subscriber flows. Unfortunately that registration is pretty targeted and actually contains an Avaya user agent. If you are only using one type of phone with one version of firmware/software, you can create...

Are you using TLS? You might try SET TLSSRVRID 0 to see if its having issues validating the certificate. tracesbc can trace TLS handshakes as well, which might give some clues. If you browse to the 46xxsettings.txt file externally, does it contain the internal IP addresses or the proper FQDNs...

This particular SBC is a portwell running 8.1.2 and IPO 11.0.4.4. It started on 7.2.2.2 and was updated to 8.1.2 to support MS Teams. It was configured for application relay when on 7.2.2.2 but I changed to reverse proxy after the update. I didn't run into any issues like you are describing, but...

ADI is super dead from what I understand. My understanding is the only way Avaya will help a BP with ADI now is if we are doing a paid upgrade and the licenses are not available. E.g. the SD card died and we have no way to pull the required upgrade file. You could deploy a demo server edition...

Here's a real long shot for you. Put the SD card into a computer and look in /system/backup/ for the config.cfg and PLDSkeys.xml. the config.cfg in the backup might still have the keys in it. I doubt it has PLDS licensing. The problem is it does the backup every night, so it's probably already...

Here's what this would look like. The port 80 reverse proxy setup would be the same but change the ports to 80, and there would be no TLS profiles. You could add J100Supgrade.txt for the J series phones.

I've probably configured a good 5 or 6 SBCs in 2020 with IX Workplace and had presence working on all of them through a reverse proxy. We prefer to do it this way so we aren't exposing the entire 443 port, as well as the ability to rewrite URLs. I make sure I'm forward these URL's as well as...

There's not much you can do about that from the IP Office side. I have definitely setup a tie line between IPO and Nortel just like this and used the data from Nortel for E911, but a Nortel tech is going to need to fix the Nortel side. My guess is that the tie line is setup as a T1 and not a...

In security settings > Certificates > trusted certificate store you should see Let's Encrypt Authority X3. Based on what NYSTECH was referring to, I think you can select this cert > view > details > copy to file. Then through embedded file management, upload it to the DELETE folder to...

Ah thanks NYSTECH! I had no idea about the /system/Primary/certificates/TCS/DELETE folder.

The error you are seeing probably has nothing to do with the identity cert. It's probably related to one of the trusted certificate store certs. Does the error say Type: trusted store certificate? It's generally safe to delete the expired and expiring trusted certs that Avaya included by...

Does the service user have the Web Services > Service Monitor Read permission? That's the only thing I know about this.

Assuming you have a PRI, in your ARS table you should have two entries for 911. If yours look like this below, its the sXXXXXXXXXX that is overwriting the caller ID with the main number. 11 / 911s2125551212 / Dial emergency / xx 911 / 911s2125551212 / Dial emergency / xx To send the extension...

I've always had issues with VMPro on UC modules not writing to the debugtrail.txt log file like you would see on server edition when verbose logging is enabled. You get the initial startup data, then nothing. Does anyone know how to get a UCM to produce verbose vmpro logs? Below is an example of...

Assuming its an Avaya SBC, you need to go into DMZ Services > Relay and create either an application relay or a reverse proxy. An application relay is just going to forward the entire port. A reverse proxy is generally a better option, as you can specify exactly what you pass through the SBC and...

Those particular errors you are seeing are probably a permissions issue caused by vmpro running as the "vmpro" user, not root. SOLN355908. As a temporary fix, you can login to root and run service vmpro restart. I don't think this workaround would help your actual problem though. The article...

I got the answer I was looking for. The bridge won't start until there are two external callers. I was only testing it with one external phone at a time.

Sorry if I wasn't clear that I understand the difference between a bridge with a matching extension and one without, but I do. What I am saying is that it doesn't appear to make a difference in 10.1 anymore. No matter what I do, I cannot get a bridge to start without an internal extension in the...

Drop External Only Impromptu Conference is unchecked.

Does anyone know a workaround to start a conference without an internal extension joining on IPO 10.1? I've tried the standard tricks I've used in 9.1 and 10.0, but none of them appear to work anymore. I've tried with moderated and unmoderated bridges by adding digits to the bridge ID. I've...