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I've been asked by one of my colleagues to create a coverage path for their department which hops to the next user after 3 rings, consisting of 5 people. Simple enough. However, he wants any of the 5 users to be able to step out of the coverage path as a toggle on the telset. I suggested simply...

Thanks for the responses. That is the current setup we use for other departments on TDM phones where senior remain logged in 24/7. For reasons I'm unsure of, it has been decided by one of my superior's that the senior staff on IP phones are now going to be assigned agent-loginID's rather than...

Hello everyone, I've been advised that we are going to start transitioning senior staff using IP phones from station extensions to agent-loginID's, like their agent counterparts, so that they can log in anywhere within the building using their agent-loginID and take their configurations with...

To the best of my knowledge, you can't locate the DID from the extension, but you can certainly find the extension through the DID however. You'll need to look through your Incoming Call Handling Treatment tables and locate the called number / insert that corresponds to the extension you're...

Hello Marc, You should be able to create a custom report, all you should need to do is go into Commands -> Reports, toward the bottom you should be able to click on 'New', which will then prompt you through the report wizard to design your report.