Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

  • Congratulations Mike Lewis on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

CMS Custom Report or Screen Paint

Status
Not open for further replies.

marcyg

IS-IT--Management
Oct 25, 2011
14
US
Hi,
I need to create a custom report for a Manager. Thought I could do this via CMS Supervisor, but looks like it must be done in terminal via Screen Paint. Never done this before.

Got into it, copied a current report (I think). But I have no experience to go any further. I need a report that shows:

Average Handle time = ACD Time + Hold time + ACW time

Does anyone have step by step easy instructions? I have downloaded the Avaya document, however I'm having a hard time trying to understand the screen paint.

Marcy
 
Hello Marc,

You should be able to create a custom report, all you should need to do is go into Commands -> Reports, toward the bottom you should be able to click on 'New', which will then prompt you through the report wizard to design your report.
 
Status
Not open for further replies.

Part and Inventory Search

Sponsor

Back
Top