Hi,
I need to create a custom report for a Manager. Thought I could do this via CMS Supervisor, but looks like it must be done in terminal via Screen Paint. Never done this before.
Got into it, copied a current report (I think). But I have no experience to go any further. I need a report that shows:
Average Handle time = ACD Time + Hold time + ACW time
Does anyone have step by step easy instructions? I have downloaded the Avaya document, however I'm having a hard time trying to understand the screen paint.
Marcy
I need to create a custom report for a Manager. Thought I could do this via CMS Supervisor, but looks like it must be done in terminal via Screen Paint. Never done this before.
Got into it, copied a current report (I think). But I have no experience to go any further. I need a report that shows:
Average Handle time = ACD Time + Hold time + ACW time
Does anyone have step by step easy instructions? I have downloaded the Avaya document, however I'm having a hard time trying to understand the screen paint.
Marcy