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CMS Custom Report or Screen Paint

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marcyg

IS-IT--Management
Oct 25, 2011
14
US
Hi,
I need to create a custom report for a Manager. Thought I could do this via CMS Supervisor, but looks like it must be done in terminal via Screen Paint. Never done this before.

Got into it, copied a current report (I think). But I have no experience to go any further. I need a report that shows:

Average Handle time = ACD Time + Hold time + ACW time

Does anyone have step by step easy instructions? I have downloaded the Avaya document, however I'm having a hard time trying to understand the screen paint.

Marcy
 
Hello Marc,

You should be able to create a custom report, all you should need to do is go into Commands -> Reports, toward the bottom you should be able to click on 'New', which will then prompt you through the report wizard to design your report.
 
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