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  1. CarlinIT

    High CPU usage on Callpilot 201i

    Go to task manager and see what process is running the CPU high, 201i has a known issue with high CPU usage. svchost.exe and nbsm_sm.exe battling over CPU utilization is a common problem. Avaya recommends not having Anti-Virus installed on the CallPilot as it sometimes reaches out for updates...
  2. CarlinIT

    Having Problems with ACD DN that is NCFW to 3 Party VM.

    I will try and post results.
  3. CarlinIT

    Having Problems with ACD DN that is NCFW to 3 Party VM.

    I have a problem with an ACD DN (1234) that is NCFW to an 3rd Part Voicemail Service. The users must have CFXA class of service to be able to direct call forward to the ACDN (1235) because it has MWC set to NO. If I set it to yes you get a re-order tone when you dial it from external or...
  4. CarlinIT

    Call Pilot 150 with Enhanced Call Center Reporting

    Verify all the host addresses on each callpilot are configured as well as the callpilot reporter, update to the latest 5.1 SU03 to keep things working the best, plus support gets handled more easily if you're up to date.

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