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Hello, I am looking to convert a call flow from a Nortel CCMS script to CM 7 using VDN and Vectors. I am using a month check in the Nortel system to play different announcements depending on the month using call variables. So for the month of Jan, I will play announcements 1, 2 and 3. For the...

thank you I will give this a try after hours as I have to take down my d channel!

I just want to share the same D channel as that is what I am doing. As well the TMDI card I am using does not have the additional d channel board to support it.

Here is the current DCH that I am using for TIE. ADAN DCH 10 CTYP TMDI MG_CARD 004 1 06 PORT 1 DES avayatie USR PRI DCHL 65 OTBF 32 PARM RS232 DTE DRAT 64KC CLOK EXT IFC ISGF PINX_CUST 0 ISDN_MCNT 300 CLID OPT0 CO_TYPE STD SIDE USR CNEG 1 RLS...

Hello, I setup a TIE line between my Nortel and Avaya system. Everything is working great! I am trying to add a second TMDI card to this existing trunk group to expand it from 23 channels to 47 and I am getting the following error message when I add the RTMB as 70 24. SCH4788 PRI loop is not...

Hello, Does anyone know if an info mailbox requires or takes up a license when programmed? We are looking to get rid of voice mail but still want to use the dial by name feature. Thanks Tony

Hello, We had to change the Q's and POS ID's for our entire call center. When we do a service observe, we hear a tone at the start of the service observe but we cannot hear the agents call. Here are the 2 ACD Q's. 5810 is the old and 2600 is the new. TYPE ACD CUST 0 ACDN 5810 MWC NO DSAC NO...

Thank you! First time in a week I am not seeing and slips! Now I just need to figure out how to resolve the forwarding and hunting back across the PRI to go to voice mail.

When I try to make a change to the DDB to add the second CC I get a SCH5670 message. Do I need to disable the DCH and PRI? REQ chg TYPE ddb MGCLK 4 1 6 PREF 4 SCH5670 PREF ****

Hello, CS1000E 4 Cabinets I have 3 PRI's in Main cabinet I am adding a new PRI with D channel in cabinet 4 1. I have never added a second added a second CC before so before I break something I would like to double check my thought process. Here is what I currently have. .ssck 0 0 ENBL CLOCK...

Yes, this is a PRI with a D channel. MTC is on the TTY port. I have tried all of the following in LD 96. ENL MSGI 10 ENL MSGO 10 RST MON ENL MON TTY It was still not working. At this point i am not going to worry about it as I have been able to figure out and resolved most of my issues. Thanks

Hello, I am running a Nortel CS1000E release 5.0 I have setup T1 Tie line between the 2 systems. The Avaya system is 6 digit dialing and the Nortel is 4 digits. I am using a 2 digit access on the nortel to access the tie line and then entering the 6 digit avaya extension. Everything is...

ok, thanks. I know we have had a couple of different partners that have been completing work on our system. I will reach out to our current partner and verify which way they would prefer it be setup.

No, there is no pattern. Main data center as all of the encryption turned on. Secondary datacenter has 1 IPSI turned on and the other 8 turned off. The other locations are a mixture of "on" and "off". That is one of my concerns on which way it should be. Thanks!

The main core is in a data center and I have the backup ESS in another data center. I do have 4 other locations that have there own ESS if they lose network connection to the main systems. There are also 4 G450 with LSP's as well.

Hello, Couple of questions! I am adding a new IPSI board to my system and trying to keep all of the options the same. I have noticed that some of my IPSI boards have the option for encryption turned to Yes and some turned to No. Which way should they be set? If I leave them the way that they...

Sorry for posting in the wrong area. I have reported in the proper forum. regards

Hello, System back ground Main system is in a data center with 8 remote sites running G650's. All sites are connected via IP running G7.29. All ports on the network equipment are running 100 full duplex Problem I have 1 site that is having issues where the volume starts out fine but will fade...

Hello, System back ground Main system is in a data center with 8 remote sites running G650's. All sites are connected via IP running G7.29. All ports on the network equipment are running 100 full duplex Problem I have 1 site that is having issues where the volume starts out fine but will...