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Just following up on this old thread. This issue was completely a newb user moment. A bit more reading and some guidance from Mitel/PrairieFyre revealed I was configuring the rule wrong. PM me if you are ever looking for more detailed info on this one.

Hi All, Looking for some help with a new issue I've run across. Mitel 3300, running OS load 7.1, SP1. I have configured an IP set (ext. 6001) and configured an EHDU that points to my cell phone (ext. 6101). I have created a PRG and added both extensions and I have confirmed that both are listed...

No. Actually never saw the movie. Sorry.

Thanks for the feedback guys. here is some additional information: The agents in question are in the overflow skill for the ACD Path. ACD Agents with the primary skill are always logged in when the last overflow agent leaves. So...not sure why they shouldn't be able to log out.

Cause discovered: calls were disconnecting and locking up the set when the Group Alert (with ring) key became activated.

Equipment: Release Level: 7.0 PR1 Active Software Load: 13.0.0.83 Inactive Software Load: 10.0.4.14 Platform: MXe-III, 512MB of RAM

Incident Description: Equipment: Mitel 3300 MXe 3 with software version: Deployment: Residential Alarm Monitoring Company. Brand new deployment. Converged (voice and data) network. Several Mitel 5340 IP sets which are ACD enabled and have Hot Desk ACD agents logging into them. These sets have...

HI there, I'm setting up an IVR in MiCC Version 7.1 and I'm running into a minor issue with my call flow. I have a main menu with several press options. These options Transfer calls to ACD Paths. Before the Transfer Activity I've added in a Play Activity and configured it to speak the estimated...

kwbMitel - thanks for the info Billz66 - what is the caller experience if the last agent auto logs out and the path becomes unavailable? will that call be stuck in the path or immediately follow the interflow?

Just a quick update. I opened tech support ticket with Mitel. We will be upgrading the MAS s/w to the most recent release to see if that improves anything. As well we will be checking the installation of MiXML on the MAS server.

Mitel 3300, Version 6. Hi there. I would imagine this is typical and by design: If there are calls queued against an ACD path then the last agent is unable to log out of the path until those calls are cleared. I've tested this briefly in the lab and that appears to be the case. Is there any way...

what kind of changes are being made and can they be made direct to the MCD" Simple change - like resetting the TUI password "User and Authorization Did someone change the user created to access the MCD from the MAS? Access set for Sys Admin and Application?" Checking into that already. The...

Thanks for the reply! "is the username/password set on the network element correct ( can you log into the MCd with it?) are they in the same network , if not is local networks set for the MCD" They are corrected, reentered and tested to be sure. "Turn off single point and try and edit the...

Hi there. I'm running a Virtual MAS Server and a Virtual MCD. MAS is version V5.0.208.0 and MCD is Release level: 7.0 I'm receiving the following error in Users and Services on the MAS when trying to edit any user properties that would normally get written back to the MCD. Note this deployment...

Hi there, Is there anyway to change the syntax or length of the filename the 3300 uses for voicemail to email? I have a user who cannot access the wav files on their phone b/c the filename is too long. Any help appreciated. Thanks.