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Thank you for the advice and the help.

Okay, and how do I install the cert after I get it? And how do I assign it to VOIP and force the Avaya to authenticate?

It's not about the BP or the cost of it. I simply refuse to give Avaya a cent. I have no idea how Cisco compares. But they have some pretty amazing networking equipment I've worked with before, so might be worth to check them out. Not to get off topic. How can I generate the TLS cert? Will it...

Am I able to have UDP with TLS or do I have to switch to TCP? Also, where do I install/generate the certificate for TLS? And where do I setup SBC? 5060 was directly exposed yeah. Now we are using a different port and natting it to 5060 inside. We also added DDOS protection on the external...

It's a fixed IP. We have experimented with VPN's before this. And the connection wasn't very good, additionally all internet traffic was sent over VPN too on the android phones. Aren't there any security features that could be implemented to the Remote Worker/VOIP?

No I despise Avaya because I've had horrible experiences with them with other things too, not just this. Can I actually have some helpful suggestion as to what to do to improve the Remote Worker Security? Certificates? Something?

I'm on 9.something. Need to pay them to get 10. Which is not happening, absolutely despise Avaya. I called the company I bought it from and they said I was the first one to ever experience this (I highly doubt that) and they sent me some PDF about Security which doesn't explain how to do any of...

Hey guys, Yesterday our IPO was hacked. They managed to get through one of the remote workers. And made some 300+ calls to various countries some of which I didn't know existed. We really need the remote workers. Our employees use them natively on their android phones. Currently we have the...

I followed the tutorial as written here: http://www.tek-tips.com/faqs.cfm?fid=7704 I tried again without the brackets. And it didn't work as well. Should I let the file be .c11? Because the link above specifically says to rename it to .clp. If the link above is incorrect. Can you please...

By changing the extension I meant the file extension from .c11 to .clp. It has the exact same name as the hunt group.

Hey, I followed this tutorial, http://www.tek-tips.com/faqs.cfm?fid=7704. Setup the recording as Announcement 1 and changed the extension after. Now when I call this extension, all I get is the beep-beep sound as if there is no music on hold setup. And I'm guessing once the Announcement time...

Its set to 400 and it works great now :) thanks [smile]

Is Await Dial Tone even the right setting to adjust, and why would it interfere with the operator?

Right, thats what I was recommended by the company I bought the Avaya from—and I didn't know much about telephony at the time. Am sure a SIP based one is better, but this doesn't really solve my problem... I changed the Await Dial Tone from 3000 to 0. And I heard the dial tone way faster...

It does the same thing regardless of whether the call is sent via ARS or directly to the line. It's done that before I ever implemented ARS, which I've done today. Is there another setting somewhere that would adjust for this? Maybe the server is waiting for a countdown to finish of the number...

I don't have them. Theres nothing to be done in the Line's settings panel?

Alright. Thanks for all your help :)

I have a GSM adapter that we use for outgoing cellular calls. When a call is forwarded to this line, it take a while till it will dial and the dialing tone plays. How can I make the dialing process instant or as low as possible? I've attached a screen shot of the preferences for this analog...

So I should also set the Alternative Route Priority Level to 5. Or will 3 also result in an instant transfer?

Thats what I've done and it work...however the Alternative Route Wait Time wont go below 5 seconds. Is there a way to instantly connect the user to the Alternative Route or at least set it to 1 second? When its set to Off it just waits for the other line to end the call.