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Hey tlpeter, It is not happening on normal calls.

I believe it is the settings in IP Office, not the handsets. Once you take them out of the equation, the issue is still present.

Phones are all 9608's currently on release 6.3116

Thank you for your quick response amriddle. However the issue happens when your are on hold with an external line. The only way to clearly hear the music on hold for instance, is to mute the phone that your calling from/to on the outside line(e.g. cell phone, cordless etc.)

Currently having issues with audio completely cutting out when any audio is picked up by microphone, especially with Music On Hold. I have adjusted the various VCM setting, but have made the issue more prominent. Any advice for best practice would be much appreciated. These are the current...

Our call center has been experiencing packet loss, we have narrowed it down to a handful of users. The lines for the section of the building they are located in are old. What is a good device to test the lines so we can rule them out? Any device advice would be greatly appreciated!

We are experiencing the following issues: -Phone static -Dropped calls -Crossed Extensions -Bleed over -Audio cutting in and out Another bizarre occurrence is that a user's extension will ring and they will be connected to an existing call from another client. They will only hear one side of...

Thank you so much for the rapid reply. Do you happen to have a resource on the configuration settings within IP Office Manager?

We are currently running IP Office 8.1 Service Pack 8 and experiencing constant packet loss all the way up to 99% at certain points. I am trying to find the Whitepage that has the correct configurations for the switch. We have a Cisco 6513, I need to know whether it should be set on Auto...

Great, thank you for the advice. We do not have vm pro, although I do have a couple more questions. Does the BAK file include the BIN files, or do they need to be backed up as well? If so, there are many BIN files. Which ones pertain to the upgrade and should be saved?

We are planning on upgrading our control unit to Service Pack 8. Researching potential issues that may arise and proper precautionary steps to take. If you have any insight or advice it would be greatly appreciated.