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Yes, I did, Gwebster. Thanks for you reply. When I try modify the phone asks for a username and password.

Hello everybody: Is there a way to reset the E129 phones? In 1140E phones is **73639[MAC]## Please Help!

Hello Everyone: I am new in CM. CM and CS1k are linked by SIP trunks, but only CS1K is linked to PSTN. We make external calls from CS1K as follows: *+access code+09+external number Where: *=aut access code=5 digits. 09=ac1 we want to make external calls from CM through CS1K dialing *+access...

Hello Everybody: we have a CALLPILOT 600R and a CALLPILOT REPORTER. CALLPILOT REPORTER wasn't connected to a switch. I connected yesterday. Reports show data since yesterday. Is there a way to retrieve data from previous months? HELP PLEASE!

Hello, Everybody: Users dial *xxxxx09yyyyyyy to make a external call. * is AUTH(FFC code) xxxxx is the authorization code. 09 is AC1 and yyyyyyy is the external number. Digital phones work fine but when users make a external call from an analog phone the authorization code appears in the...

Hello Everybody, I have a issue with Historical reports Scheduled. It works when the output is in a folder of AACC server but it doesn't work in other PC. Help Please.

Hello Everybody: Before upgrade AACC 6.2 to 6.4 and Cs1K MG 7.5 to Cs1K E 7.65 agents could log in pressing key 0 and then he login ID, and for log out they pressed twice Make Busy. After upgrade they must press Make Busy, key 0 and then the login ID but they cannot log out pressed twice Make...

Hello, everybody: Please I need some tips. A client have 22 skillsets, every skillset have the following script: /* HD_HwSwTel_Prima */ IF OUT OF SERVICE HD_HwSwTel_Prima_Sk THEN ROUTE CALL 30921 ELSE IF (CLID = Lista_VIP) THEN QUEUE TO SKILLSET HD_HwSwTel_Prima_Sk WITH PRIORITY 1 ELSE...

I did it by CLI. Is it necessary? will there be any problem if I leave it disabled? Thank you again, Bignose21.

Thank youuu!!!! Bignose21!!!

Hello, Everybody: How can I disable a patch of Signaling Server? I need to disable ipsec-tools-0.6.5-14.el5.3_avaya_1.i386. Please, help!

Hello, Everybody! After an agent log in his state is Not Ready. Is it possible to change that? we want in the reports log in / out display only the Not ready states made by the agent.

Thank you, Supernn. So if I have 20 full channel bulk recording and 18 postion ID configured, this is not a licensing problem?

Good Afternoon, Qe have an ACR R12 with AACC 6.4 y CS1K E 7.6. ACR shows Licensed bulk recording capacity reached alarm. ACR have 20 bulk recording licences. Also ACR have configured 18 position ID but in Recording Rules the ACR have 26 Login ID. ACR need a license for each postion ID or login...

Good Afternoon, ACR shows Licensed bulk recording capacity reached alarm. ACR have 20 bulk recording licences. Also ACR have configured 18 position ID but in Recording Rules the ACR have 26 Login ID. ACR need a license for each postion ID or login ID? Help Please...

Hello: How turn to off the DCH LOG. I try in LD96 rst mon but still the same. Also Inv Gen cards don't show the message: MAT010 Inventory card generation complete. I've been waiting more than 1 hour. Help please. LD 96 .stat mon TRACE OUTPUT DCH LOG : ON /U/TRACE/DCH.LOG DCH TTY : ON...

Thanks Janaya: This is the configuration of tty: >ld 22 PT2000 REQ prt TYPE adan tty 5 ADAN TTY 5 CTYP CPSI DNUM 5 PORT 1 DES CONVEXUS BPS 9600 BITL 8 STOP 1 PARY NONE FLOW NO USER MTC TRF SCH XSM NO TTYLOG 0 BANR YES

Hello everybody, I have a PC that connects via serial to CS1K(core) for capturing CDR. We use Hyperterminal to do that. Today I notice that it is capturing CDR but I cannot programming. I checked that it is connects to the active core. While we use secureCRT to capture CDR via ethernet. Help...

KCFLHRC, Thanks for the reply. I tried it. But after RCLS settings automatically appears. :( REQ chg TYPE rdb CUST 0 ROUT 77 DES TKTP M911P ESN CNVT SAT RCLS VTRK NO DTRK YES BRIP NO DGTP PRI2 ISDN YES MODE

Hello, I wanna change NCRD and NCNA to YES but I cannot find these settings in LD 16. TYPE RDB CUST 00 ROUT 77 DES ENLACE 77 TKTP TIE M911P NO ESN NO RPA NO CNVT NO SAT NO RCLS EXT VTRK NO DTRK YES BRIP NO DGTP PRI2 ISDN YES MODE PRA IFC EURO CNTY ETSI...