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Which we used to have before we started doing everything electronically.. Please don't get me started :)

Thanks all on various responses. I see it all went cloak and dagger at one point! I was really hoping somebody was going to point out a clause saying I should not do this per Avaya. Unfortunately I foresee this being an issue as it will not matter what we have in our contract when the client...

Hope somebody can give me information on this one. So we have a client with a 7.0 IP Office, which we are potentially looking at upgrading to 9.1. Currently the main contact at the client has Manager 7.0 installed on his local workstation and makes changes in the system himself - I'm not...

I’m trying to setup a SIP trunk for the first time, and will be completely honest in that I’m greatly lacking in knowledge specific to SIP. I've been working on and off for this setup over the last month and resolved several issues but at the same time have this in a no way working state. Any...

Not great with these logs but this looks like the related part as CPSarah and CPShylo are two of the user names in that group. I've deleted phone numbers/IPs. Not sure about that part saying cmcauseansweredbyother as the call was not answered. 15:22:53 678432395mS CMCallEvt: 0.32998.0...

SIP lines. 20 licences both in IP office and also with the provider.

Using IP Office 9. Setup a hunt group to collective ring for an event tomorrow. Created 4 dummy users, mobile twinning enabled, twin hunt groups, twin while logged out. When calling it I watch system status and it shows a brief connection on all 4 twinned devices before 3 of those drop and...

Yep all working now, pretty simple really, thanks guys.

Recently I had some issues with a user in IPO, and resolved by recreating the user. However this has now caused another issue. The user is unable to login to one-X portal. They get a server communication issue when entering the correct password after a long wait (however if you enter the...

I actually just got it working, but no logical reason for how/why it's working. Plugged it into our test system (nice and clean and not the really old system I've been cleaning up this last week). Worked fine on there. Plugged it back into our live system and now it's decided to work as...

As far as I can tell it appears to be sending pretty much nothing on dial. Running the monitor I dial a number from the phone, then search for dialed number in monitor, but nothing.

When I try to make a call and watch monitor, I'm actually seeing nothing related to the phone. The only event which repeats every 10-20 secs even without making a call is the single line: 6619502mS SIP Rx: UDP 10.201.22.153:5060 -> 10.201.22.1:5060 (First IP being the phone, and second the...

This might be a little short as posting quickly before I have to run out of the office. IPO 500 V1 running latest version 9. Just got a new B179 SIP conference phone. COnfigured per this link: http://blogs.scansource.com/avaya-b179-sip-conference-phone-installation-for-ip-office/ The phone...

Interestingly though that shortcode was already in place and didn't impact the displaying of the internal extension in ContactStore on the older installation.

Resolved myself now. Was related to an old shortcode in the system with ? Dial .s#### Got rid of the s#### and now working, and still displaying required outbound CLI to the called party. Our internal system is a mess, hence me putting off this upgrade until I had a few installs under my belt...

Okay as an update I have PARTIALLY figured this out now, but still not resolved my problem overall. The issue appears to be that within the XML files the recordingowner is being associated with the external phone number, rather than with the users' handset extension as was happening on the...

I've been trying to figure this out for a few hours now. Exhausted searching Google and this site, and been through related troubleshooting on marketingtools, so hoping somebody can help now. The 'basic' problem is that when searching for calls in ContactStore I receive 'There are no matching...

Okay well I tried the first suggestion, mainly because I read and implemented that before the twinning suggestion was posted, but will definitely think about the twinning option for future client setups. Just tested it today and all is working as required. The only change I made to the...

Before starting, I'd like to point out that I am relatively new to both Avaya and working with telephony in general, so it would be very helpful if people could keep there responses simple for me please :) I have a client who has just had a new IP Office 9.0 system installed, and has some very...