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Thanks Andre and Davey I will look into that documentation and the shut/no shut clearing.

We only have about a dozen of them deployed, but haven't seen any issues with DOA equipment. I think the last one we deployed we ordered about 3 months ago.

We are having an intermittent issue with outbound calls failing that TAC thinks might have to do with low transcoder resource availability. I've found where I can monitor a count of transcoder usage in RTMT->performance->CallManager->TrascoderResourceActive, but I can't find any information on...

In 8.6 at least, as long as "ignore caller input" is not checked under user->edit->greetings->(Standard, or whichever greeting you are using)->During Greeting section than the caller can dial another extension during the mailbox greeting and the system will try to transfer them to that extension.

I'm on 8.x not 9.x so I'm not positive if the same issues carry over, but we have a Cisco Comm Mgr setup as well as a Nortel SL100 and Cisco Unity VM, and we have to be very careful about the number of digits that we are sending from one system to the other. Our extensions in Cisco are 5-digits...

The multimedia report "Building Block Summary Report" displays a count of the number of times each key has been pressed within the block, the number of abandonments, and the total number of accesses. We have an autoattendant block that feeds into a second autoattendant menu block when key 1 is...