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  1. jgeisler1

    Avaya 9611g Alternative Headset

    We use 9608g phones at the hospital I work at. I buy Plantronics CS540 headsets with an APV-63 EHS cable. I would assume this would also work for the 9611 model.
  2. jgeisler1

    BackupRestore.jar missing

    I've been having numerous issues with one of our IPO units and needed to reformat/recreate the primary SD. I reformmated the card but when I went to recreate it I get, "File "C:\Program\etc\etc\BackupRestore.jar" cannot be found in the Manager installation. Operation cannot proceed". Running...
  3. jgeisler1

    Voicemail Pro not allowing changes

    I think I found the issue. Out of curiosity, I tried logging into VMP with the secondary server IP. Lo and behold, it works there. So apparently it’s running off of the secondary instead of the primary. How can I get it to reallocate over to the primary without taking down the secondary?
  4. jgeisler1

    Voicemail Pro not allowing changes

    Okkie26, Yes it is logged into the server IP. I've been using VMP here for 2 years without issues until now.
  5. jgeisler1

    Voicemail Pro not allowing changes

    My Voicemail Pro has stopped allowing me to make any changes to the modules. I cannot click on any of the conditions/lines/etc. within the program, the bar icons are greyed out as well. I have tried restarting the program/PC and starting/stopping Voicemail Services with no results. I know...
  6. jgeisler1

    Audio interrupted in headset when second call comes in

    We use 9608G phones and CS540 Plantronics headsets. When one person (with the headset) is on a call and a second calls comes in, the second call's "alert" on the headset interrupts the audio and is causing them to miss parts of the conversations with patients. With their queue system, the...
  7. jgeisler1

    Call Intrusion/Coaching Intrusion

    It didn't appear to be working at first, but after testing, it looks like you have to have an active call going and connected before using the intrude. Thank you VERY much ThePhoneMn and Greybeard191 for all your assistance.
  8. jgeisler1

    Call Intrusion/Coaching Intrusion

    Alrighty, here are the screenshots of A and C as well as the SC of the group itself. <A <A <C <C <Group
  9. jgeisler1

    Call Intrusion/Coaching Intrusion

    Both phones I'm using are 9608G IP phones.
  10. jgeisler1

    Call Intrusion/Coaching Intrusion

    ThePhoneMn, I was trying "Call Intrude" at the beginning, but just to test I attempted the Coaching. The "Call Intrude" is still giving me the straight tone when I attempt it. (I'm also using v.9.1.8) Graybeard191, I will try to get some screenshots later today if I am able.
  11. jgeisler1

    Call Intrusion/Coaching Intrusion

    joe2938, I have a conference bridge set up, but they won't want to have to dial the number, put in the security pin, enter a bridge number(ext), state their name, etc. They would rather have it so they can just pick up the phone and press a button to have all 3 connected instantly.
  12. jgeisler1

    Call Intrusion/Coaching Intrusion

    GB, I have it set that way and it still refuses to work. I have set myself as person A with "Cannot be Intruded" unchecked and myself in the group. The other phone(C) has the Monitor Group set, "Can Intrude" set and a Coaching Intrusion button set to A's extension in the Action Data. When the...
  13. jgeisler1

    Call Intrusion/Coaching Intrusion

    My company is wanting to setup multiple phones to be able to be used as 3-way interpreter lines. 1 person calls the (external) interpreter then number 2 picks up their phone, hits their Intrude button and it connects them so that all parties can hear all parties. A picks up and dials...
  14. jgeisler1

    Bridged Appearance issue

    I have a training phone I use when our registration group needs to train a new employee. The new employee hits the Bridged Appearance button of the set extension when a call comes in to listen in on the call. Some of the calls don't work properly, instead on turning the call into a conference...
  15. jgeisler1

    VmPro mailbox 'full' when empty

    janni78: I have not listened to the messages personally, though I know they contain messages from patients about appointments, Rx refills, etc. rdoubrava: Real server NYSTECH: I have deleted the use/extension/group in the past, though I have not done a full reboot of the server(s) after...
  16. jgeisler1

    VmPro mailbox 'full' when empty

    For some odd reason I have a VmPro group mailbox that fills to capacity even when the mailbox has 0 in the New, Read and Saved columns. I have tried stopping and starting the services a few times without success and upgraded from 9.1.6 to 9.1.8. The only thing I have been able to do is clear...
  17. jgeisler1

    Short codes gone from Solution

    For whatever reason, all short codes in the solution have disappeared. All the codes that were in the solution as system wide codes are still in the primary, secondary, etc and working correctly. However, I'm adding a new expansion, without the codes in the solution they aren't populating over...
  18. jgeisler1

    Voicemail to email

    Here's what I mean about the VMPro users.
  19. jgeisler1

    Voicemail to email

    I deleted the user and the extension, saved, rebuilt the user and the extension. The reboot happened at some point after the changes were made. This user was once deleted and rebuilt because it was taken over by someone else. That extension shows up twice in the VMPro client Users. I...
  20. jgeisler1

    Voicemail to email

    I've got our system currently on 9.1.400.137 and recently started having an issue where if one of our people gets their voicemail to e-mail, it will send that voicemail over and over every 3 minutes until I clear the mailbox in the VMPro client. I had the issue in the past with another person...

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