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Hi Guys, I do not know if someone already needed it, but for work reasons, I need to access a history of messages made by ONEX PORTAL of 2 Extensions. One-x Portal Version: 10.1.0.2.0 build 6 The Question: Is it possible to access Onex's DATABASE externally? Because the IM Archive is not...

Hi smartedge1; Basically they are two very simple actions, of which you do with simple Procedure commands through the voicemailpro connection. But remembering that voicemailpro is limited to basic actions but what you are asked for is very simple to do. In a basic lab, on the same voicemailpro...

Hi csalt! 1. Calls got mixed in C2G. There are calls that got "mixed" together in single call ID in C2G. Call detail Reports will show incorrect data for each agents, total call, total talk time etc are inaccurate. I have a client pretty much the same as your scenario, but this error started...

Video Attach: https://we.tl/MVyJpjCR9x

Hi, I understand, but i have 50 phones same sequencial then after the upgrade i got only 4 with this error :(. So i dont have any option to recovery??

Hi Guys, i Got this problem last night. After an Upgrade from 7.0 to 10.1 some IP Phones 1608-I stop to working with this message. After some hours this message persist. There's a way to restore this phone? Any method i would like to test. Thank you very much.

Hi Guys, thanks! Really sorry about that! I had no intention, as the installation generated direct doubt, I did not think twice to ask here. And I could not type this command that tells me, returns a error. Anyway I will look better in the forum. Thank you for your attention!

Oh yeah.. i got.. only server edition.. right.. so can you help me? about the media manager.. HYPER V.. when i add a new HD.. i need to put the Mount Point Path.. what i have to write there? Its not what the manual say.. Thank you very much!

Guys, where can i download the Contact Recorder 10.1 for Windows. I only see this inside the server edition. Can you help me? Thanks!

Right guys, i going to check. I really want to format the server and reinstall from scratch. if work i prefer this. Thank you!

Hi Guys, i have an SE 9.1 Running and i did the Upgrade with the XML. I´m already received the licenses from PLDS. When I go for it to Upgrade, what sequence i have to run? I think something like this: 1º Upload the ISO 10.1 to the SE; 2º Hit Upgrade; 3º After the upgrade open the WEbLM and...

thread940-1587301 Hi Guys, can you help me? Using the same thread, i´m trying to understand a big problem in my client. So technically i have 11 Licenses off Teleworker for then to use Avaya Softphone IPOffice_Softphone_Win32_3.2.3.49_68975. They log, OK.. they can receive calls OK.. but...

Hi Guys, After several tests and collected logs, i dind't get this "problem" solved. A made a small video that shows whats happen in my client. GoogleDrive MP4 Download In this video we can see "#10 Jessica Regina" is IDLE more than 10 seconds, and i have 1 call in queue. The call supposed...

I going to do this for one day and try to understand the log. About this can i use the default filters of Monitor or I have to apply any other one? Thank you again!

Right, actually I´m using XIMA Software to Manage de CallCenter and the Voicemail PRO with the queues set. Now i have 19 people in queue. The "marked" agents are logged in the Skill. The HuntGroup is configure to transfer the call for the longest waiting. Do you know if has any option...

Guys, how are you? Could you help me? I tried to look for something in the forum about the delay time to transfer people who are in the queue. For example, I have a person in the queue listening music and so on. When an agent becomes available the call should go immediately to your phone...

I need, but my cliente wont. Thanks!

Hi Guys, Can you help me? This can been awkward, but its possible disable the Tone/Sound "Pi, Pi, Pi" for the message "Waiting For A Line". I asking about this because some people can cause me a lot of trouble with the Safety Rules of Work here in Brazil, with this Tone pulsing on the...

Hummm, how i turn this QoS Alarm off?

Yah, this is the last SSA data. 7/13/2016 3:16:09 PM 19916 Extension 4021 172.16.1.160 172.16.1.10 324ms 7/13/2016 3:32:38 PM 20113 Extension 4023 172.16.1.158 172.16.1.10 1,172.6ms 7/13/2016 3:36:15 PM 20224 Extension 4014 172.16.1.159 172.16.1.10 1,080.9ms 7/13/2016 3:43:52 PM 20247...