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It is from the PBX from what I can tell. BYE sip:+19157607169@172.25.41.188:5060;transport=udp SIP/2.0 Via: SIP/2.0/UDP 192.168.16.9:5060;rport;branch=z9hG4bKe7a205392537c066b6303b04269d2f12 Route: <sip:54.172.60.2;lr> From: <sip:+19153368933@public ip;edge=ashburn>;tag=a64ff6a248e21104 To...

Hello Guys, I'm trying to setup a Twilio Elastic SIP Trunk on an Avaya IP Office 500v2 on release 9.0. I dont have NAT Type One to One available. I am using Full Cone NAT, but the calls continue to drop after 30 seconds. Here is what it I'm getting on the PCAP. Call-ID...

Hello Guys, Can't seem to find a clear answer, but is it possible to mix ADI and PLDS licensing? I've done upgrades in the past and we had to convert licenses from ADI to PLDS. I'm not doing an upgrade, but adding an additional phone and was provided with a PLDS license. Is it possible to mix...

TouchToneTommy, Thanks for the idea! Worked like a charm!

Hello Guys, I'm working on a conference bridge for a customer that is running IP Office 500v2 with Preferred licensing but is running embedded voicemail. Is there a way to set a PIN for the bridge without having to us VM Pro? Thanks ahead of time!!

Hello Guys, Has anyone been able to upgrade the firmware on a J169 using the Web Interface? I was able to upload the firmware, but it shows as a "Backup Software Version". I'm not using IP Office, so I'm trying to upgrade the firmware using Web Interface or an FTP server. I don't see an option...

Hello Guys, I have a client that reported an issue that they cannot redial missed calls. In monitor, I found that there is no dial plan because the redialed number is missing 9 for an outside line. They are on SIP. Is there a fix for this? I searched online and seems like this has been an...

Hello Guys, So my sales department made things difficult for me and sold a solution converting SIP to PRI instead of selling IP Office licensing for SIP and configuring the SIP line on the phone system. Im using a Patton 4171 gateway that is handling the conversion. I was able configure the...

Hello Guys, I have enabled TLS on an IP Office. I'm trying to push a 3rd party certificate, but Im having issues with the phone pulling the cert. It is pulling the Root Certificate, but not the one we created. I uploaded the certificate to the Trusted Certificate Store. Is there something that...

@Bucky101 Can you call them internally? Yes, but I can only call another extension. I cannot receive a call. Looks like the issue is with inbound calls. Any conflicting shortcode or huntgroup extensions? There is no conflicting shortcode or huntgroup. Any strange characters in the name of the...

I have two B169 IP Wireless DECT stations. Both are experiencing issues with receiving calls when I call them direct via a DID or Auto Attendant. Calls are coming via a SIP Line. The phones are able to make outbound calls with no issues. I set the destination on the ICR to another extension, a...

Hello guys, I have an IP Office Server Edition on R11. When we upgraded we switched to PLDS licenses. I was advised that we should move to WebLM to prevent future issues. Can anyone provide instruction on how to make the switch? Did a quick search, but didn't find a whole lot of info. Thanks...

That did the trick....Thanks icet500!!!!It was pointing to the internal IP instead of the public.

Thanks for the reply derfloh! I added port 411 and that did not help. I even allowed all for testing purposes and still continue to have the same issue. I get "Network errors in receiving system data. Results may be incomplete." when searching for contacts. Time is still off and there is a...

Hello Guys, I have an IP Office setup that is not recommended, but it is the card that I am dealt with. I have remote users that are setup with J100 series phone. I do not have an SBC, but we are filtering the connection via public IP, so there is security in place. I able to register the...

Hey Guys, I'm running to an issue forwarding calls to an external number. I have an night auto attendant that rings a group. If that group does not answer it overflows to another group that is set to sequential with an extension on it that is set to forward the call to a cell number. Strange...

Hello Guys, I need to remove our hold music from the conference bridge. When external callers are in the bridge, they hear the hold music till the moderator joins the bridge. The moderator has to be a call from within the office. Is there a way to just disable the music and open the bridge on...

Thanks for the info guys. It is a small office that does not like change. It has been a struggle, but they want the system to match what they had. I really dont want to go down this path, but I'm being forced.

Hello Guys, I have a client that wants the functionality of a key system. I read somewhere that version R11 now has the ability to configure line appearance buttons for SIP Trunks. I have not been able to find any documentation on how to set that up nor is there an option under the appearance...

So I figured out my own problem. In Manager when you enable announcements it will play the default announcement message when a call is transferred to the hunt group. To avoid playing the default message, you need to create a Group in VM Pro with the same name as the hunt group and add Queue and...