J169 SIP remote phone not pulling correct time / system contacts / warning sign by clock 1

[chavz7796]

Hello Guys,

I have an IP Office setup that is not recommended, but it is the card that I am dealt with. I have remote users that are setup with J100 series phone. I do not have an SBC, but we are filtering the connection via public IP, so there is security in place.
I able to register the phones and make and receive calls. I noticed that the phones are pulling the wrong time zone, there is a warning sign at the top left by the clock and I do not have access to the system contacts.
Is there something that I am missing? Do I need a 46xxspecial file the specific parameters?
I do not see traffic being block, so I'm assuming I have all the ports needed for communication.

Any help would be much appreciated. Thanks!

 

[derfloh]

Port 411 or 443 are needed. Or 8411/80 if using unencrypted connection.

IP Office remote service
IP Office certificate check
CLI based call blocking
SCN fallback over PSTN

 

[chavz7796]

Thanks for the reply derfloh!
I added port 411 and that did not help. I even allowed all for testing purposes and still continue to have the same issue.

I get "Network errors in receiving system data. Results may be incomplete." when searching for contacts. Time is still off and there is a warning symbol next to the time.

Are there any special settings files that I need to update or create?


Thanks again!

 

[icet500]

Seems like these phones did not pick up the 46xxsettings file. Make sure you have the http server on the phone pointing to your external IP.

 

[Pepp77]

Do you use DES for J Series commisioning?

| ACSS SME |

 

[chavz7796]

That did the trick....Thanks icet500!!!!It was pointing to the internal IP instead of the public.