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Hi guys, How do I reroute call that are either inbound from trunk or internal extension ringing to as Attendant Console soft key / ldn on a Mitel 5540 IP console --system is a 3300 MCD 6.0PR1? I do not see where to tell the Mitel to perform the Reroute function after X amount of seconds, to...

hello- I've uploaded a picture of class d multicast traffic seen on a customers LAN sniffed out by wireshark. I am trouble shooting what seems to be a network problem causing their IP phones to randomly reboot. My question is: is it normal to see so much mulitcast traffic generated by a NuPoint...

It's just crazy that I can't find a definitive answer to whether or not a Single Line phone can or can't get a MWI lit when it has a voicemail message...

Hello fellow techs, On a Mitel 5000 aka MiVoice Office, can I expect Single line phones (Vodavi starPlus 2800 models) to get a MWI lamp lit when their associated mailbox receives a new voicemail message? at the moment all I can get is the 6 tone audible alert. thank you for any input on this.

RAMitel you nailed it. That worked, thank you, sir.

Hello out there! I need to disable MWI for some extensions. How can I do this ? I first thought I would change the message notification extension per mailbox to a fictitious one to simply divert the MWI BUT I cannot because they are "associated" mailboxes AND these extensions still need to be...

I can't quite pinpoint how in the world the mitel system would be doing this but it is, any ideas would be appreciated. System: Mitel 3300 running 6.0 Trunk type: SIP / Carrier is "Clearfly" successful call: P-Asserted-Identity: <sip:6194530864@x.x.x.x> P-Preferred-Identity: "Company Name"...

I get the below error when trying to delete or edit a user on my MAS: No Users Deleted. Failed to delete User Jeremy Wiesner. The delete operation was aborted. Error fetching the user data. Account with uuid [503d6ff1-e74f-4d1d-8b8c-363b38141dcf] does not exist. -any of my fellow...

thank you bobcheese! worked perfect.

I've completed the "SIP ALL TAIL ON|OFF" capture. I have "filezilla" ftp client installed on my laptop. where do I confirm the username/password/port for connecting my ftp client to the 3300 to retrieve the PCAP file ? I'm assuming my host IP is going to be the ip of the controller and not...

Thank you for the input fellas! Much appreciated...and for anyone else out there looking for the answer to my question: How I ended up accomplishing the task: -COS / COR Check -Created speed dial to external cell phone number -Created Call forwarding Profile, in the MCD -From the phone I...

kwbMitel- So if I understand this right, I set up the external call forward from the phone once. turn it off, then add a call forward always key that I can press and select a past destination from ?

I have a user who wants to turn on call forward always to cell phone from time to time when leaving property. Other than going through the super key and setting the call forward condition there (to speed dial), is there a way to simplify the process with say, a programmable key? I recall...

ok will do, thank you for the pro tip ;-) @kwbMitel

From start to end the timer is set for 1 hour.

I have a Mitel 5312 set that occasionally resets. It is in a remote office and it is a teleworker connected to a Mitel Boarder Gateway. Below are two Major alarm messages from the MBG that correlate with the time of the Mitel 5312 ip set reset. My questions are what does "is" and "ss" mean and...

Billz66 / loopylou -thank you guys for the info, really appreciate this. -the problem I'm running into now is that I apparently can't use my external music source, that is plugged directly into the MOH port on the back of the MX controller. Documentation suggest that it has to be a .wav file...

Hello- I'm looking for tips on how to get my MOH to play in between rad greetings while callers are in ACD queue. Currently the I alternate between two different RAD greetings (advertisements) while callers are in queue. Any of my fellow techs out there set this up before ? System is a Mitel...