remote phone resets

[mgrenville805]

I have a Mitel 5312 set that occasionally resets. It is in a remote office and it is a teleworker connected to a Mitel Boarder Gateway.
Below are two Major alarm messages from the MBG that correlate with the time of the Mitel 5312 ip set reset.
My questions are what does "is" and "ss" mean and why would one way audio cause the ip set to reset itself?
Any input would be very much appreciated!

MBG

one-way audio

08:00:0F:3D:EC:92

Major

Thu 06 Jun 2013 06:34:21 PDT

loss of rx stream from IS for 5015ms

_________

MBG

one-way audio

08:00:0F:3D:EC:92

Major

Thu 06 Jun 2013 13:10:14 PDT

loss of rx stream from SS for 5012ms

 

[kwbMitel]

I think it more likely that the reset is causing the error rather that the other way around.

What is your DHCP lease timer?

**********************************************
What's most important is that you realise ... There is no spoon.

 

[mgrenville805]

From start to end the timer is set for 1 hour.

 

[kwbMitel]

I would extend the timer to 1 day and see if the resets reduce

**********************************************
What's most important is that you realise ... There is no spoon.

 

[mgrenville805]

ok will do, thank you for the pro tip ;-) @kwbMitel

 

[BrianWarner]

Keep in mind that a DHCP lease will renew at the half way period of the lease timer. With that you will still be sending renewal requests every 12 hours.

 

[jrgood0852]

I would also verify that a clean internet connection exists at the far end.

 

[kwbMitel]

Keep in mind that a DHCP lease will renew at the half way period of the lease timer

TIL

**********************************************
What's most important is that you realise ... There is no spoon.