Search results for query: *

this is resovled. we actually just opened a couple ports. TCP\UDP 3230 - 3253 5001 UDP 1718-1719 TCP 1720 1731 at first nothing, that is why I came on here. but we can in today and the phone rang and its working. I dont know what the delay was after making the change.

Application-Level Gateway. Do I understand it. No. Any help is appreicated. Thanks

So I shouldnt disable it then if its going to mess up my Phone System. If there another option? or should I do what I suggested before. Have his number ported to his new direct line here?

Router or Firewall? either way disabling it within the router, wouldn't disabling that affect my current Avaya IP Phone System?

Need a little help. We have a new employee that has brought his own IP phone that he uses for his other business. It is a Polycom Soundpoint IP 335. According to Virtualpbx where he gets his service from. We need to disable SIP AGL and UPnP to make this phone work, so it can reach the outside...

Thank you for that! Use I had the name wrong. See I knew I needed any outsiders view. It was right there in front of me and I didnt even see it. Thanks. I renamed info tech just to info and it played my recording. So it did work.

I unchecked the Normalize Queue box in the Hunt Group and I am still getting the same thing. The first annoucement of the lady saying all operators are busy please hold and you will transferred when one becomes available. I gotta b missing something here.

Yes I did Save & Make Live as well as Save within the other application and used the Merge save so I dont have to reboot. Still didnt work properly. How do I enter debug view?

I went under Specific Start Groups and right-cliked Add which created Info Tech and the Queued and Still Queued part. Is there something else I need to do to add it to the call flow? I did record the queue msg in the menu action. The recording currently says Please Hold for the next available...

Announcements are on too. In the Announcements Tab its checked ON. Synchronize Calls is OFF. 10 sec is the delay before 1st annoucement then i have checked the box that allows a 2nd announcement to be played. Then third box is checked to repeat the last annoucement. I dont know if any of those...

hmmm well the Queuing On box is checked within the Hunt Group. with a queue length of 10 seconds. Queue type: Assign Call on Agent Answer. Also the Normalize Queue Length box is checked. I have a couple screen shots I can in an email to show you what I have if anyone is willing to loan out their...

So I just tested and I am the only one in the Hunt Group right now. I believe I did everything said in the posts above. When I call the number it goes straight to my phone. If I put my phone on DND then call, a lady comes up saying all the operators are busy please stay on the line and you will...

tlpeter - you are right. when I was messing with this last time. It just completely ignored the Action Menu, that is why I am trying to get some help through here to see if I missed something in the configuration. I will test this new configuration however again I dont know what really needs to...

Ok I created a test group called Info Tech with Queued and Still Queued. For Queued I put Start Point > Menu Action > Leave Mail Action. Do I need to create the same for the Still Queued as well? An my confusion is the Modules section. Do I need to do anything there? What needs to be to connect it?

Yeah I got all that. But from what you said on this. Then connect the "1" from the menu to the voicemail action and record a message in the menu Prompts telling the caller to dial 1 toleave a message or hold for a operator ( or whatever you like to tell them ) Can it do this? Press 1 to leave...

I have just started at this company and I am learning the Avaya system from scratch, apparently the support we have only pertains to if there is a hardware failure. No How-to, configuration help, etc. Which makes no sense to me. I am looking into it to see if we can get some help but I thought I...

System: Avaya IP Office R8.1 Manager About Section says: V10.1 (43) System: Avaya IP Office Voicemail Pro Client Version 8.1.810.0 I was told that since moving to the upgraded version we no longer have access to have a prompt that says " press 1 if you would like to continue to hold " or "...