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  1. answerthephone

    Callback option not working

    Hi All, I have a customer who does not use voicemail, but they do use the callback feature on their phones. So that when they dial a collegue who is busy, they hit their message button to create a callback. The other users phone then gets a flashing message lamp to respond to. This has...
  2. answerthephone

    Clear people entries from 5340

    Hi All, We have a customer who is closing a building and redeploying 5340's to another site. They find that the factory default option on the phone does not clear the previous users People entries from the phone. Of course these can be manually cleared one entry at a time but this is time...
  3. answerthephone

    Mitel 5000 - DEE Calls disconnecting after 10 minutes

    try the Abandoned Call timer, this also defaults to 10 minutes and has cured this error in the past for me.
  4. answerthephone

    Transfer recall timer on the 3300

    I have been through this with Mitel, and it is tied to the originating device COS, so if it comes in on PRI, even if it then goes to a vmail port and is handled by an AA, it will still recall according to the trunk timer.
  5. answerthephone

    Mitel 5000 upgrade

    I did the same upgrade myself last week. Its very quick as only about 9 packages are upgraded. no need for SP3 as this was only introduced for Australia, it was skipped in other markets.

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