Search results for query: *

If you are referring to random external callers coming and somehow identify that they are mobile and then update caller ID - I am pretty sure the answer is no. There are some settings for EHDU users. You can play with the Display section in the class of service to change how numbers/caller id...

Looks like this may be an MBG version issue in 11.4 - FYI

I have been working with Mitel on getting the MIR installed. I most of everything now running and just as I look to start bringing departments online I notice that each test call seems to consume 2 tap licenses on the MBG. Does anyone know if this is normal? I know when these licenses start...

We did "find" the issue. We traced the runs and found some going off to a construction area. Once we disconnected that run it appears to be working normally. Thanks all!

We had one customer with a system that they had in the same area as their vacuum system. They did cabinets and they burned through cards until we moved the unit to an upstairs office away from it. Other possibility could be a short on one of the lines connected to that card?

Okay old school paging enthusiasts! Have an old paging system snaking throughout a large building. Recently I get calls that it stops working. Sometimes I head over and it is fine when I get there sometimes not. Swapped amps (Bogen), changed out input to an Algo 8180 (which pages fine from...

Session Timer at 0s might disable the session timer. I would try 60s. See session timer: local as refresher otherwise it may wait for the external side as the session refresher. Make sure that NAT Keepalive is enabled if sip trunks over the internet Finally if the sip trunks are over the...

To confirm, it is just the night greeting? If it is only the night greeting, either the message may have an issue, or check what your night re-routing is set to.

I would just try to use the SMDR inspector in the CCC. Open Contact Center Client (CCC) and login as admin or high level account. Tools -> Inspectors and login with the credentials again. You can play around in here to see how the SMDR call records are coming to your contact center. From there...

Once upon a time I came across how to change this but forgot. Somewhere.... There is a way to change what menus are hidden behind the Advanced Menu. For the life of me I can't find where to change this again. Help appreciated :)

Interesting. Last time I did with a large list, I know you used to be able to access a spreadsheet for things like a DNIS variable with messaging ports but looks like they might have done away with that. Was never a big fan of the rules processing but might be the way to go now.

So you figure and analog extension and not a trunk access then. I will give that a try. It is an existing device from and old Avaya that I think is using a Relay Port for contact closure..... Thanks,

Watch your dial string in the ATA. Look at your capture and see what it is sending to the controllers. If you don't add the outbound digit (like 91XXXXXXXXXX) it wont send the correct string to the server and you can get the 503 as a response.

Sorry for the delay, yes under the Controller Registry form.

Thanks! Too bad they still need to login to the set additionally instead of Web Ignite having it built in.

NuPoint requires a Fax license as well. Make sure that you have the license for it to work.

Anyone setup one of these guys with MiVB 9.X controller? This is old school and have the general idea but any pointers would be appreciated. Thanks,

Maybe I am missing something but if you are using Messaging or IVR ports, just add the DNIS option to the workflow. From there enter each DNIS you want and under that place the menu/prompt you want to have played. Then make sure you have your "catch all" for numbers that don't match under No...

Anyone tried the webrtc agent combo on the latest (I think it is out now). We are looking to go softphone on the users here with Web Ignite, but I REALLY don't want to install micollab. Thanks,

Solution found! System was set to have DTMF Payload at 98 instead of 101. I have a vague memory of that setting needing to be changed for an issue with a carrier and EHDU many years ago!