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In a real-time report I need to display the number of agents who have a certain split and who occupy certain telephone positions. For example: all agent who have skill X and occupy workstations with telephone extensions greater than YYYY. How can I do it? I was thinking of using the csplit...

they don't update agent groups with read permissions to the dictionary.

Hello, I don’t want to give anyone else access to agent group maintenance because then that would result in giving full access to the system. I would think there is a permission option to just update agent groups. Can you help me?

I need an unique value for the average wait time. Thank you

Thank you Stinney, but I need obtain average wait time no matter if they are answered or abandoned

Hello, I would create a cms report (table: hvdn--> interval vdn ) and I need obtain the average waiting time of a call before it is answered or abandoned. How can obtain it? sum(RINGTIME)/sum(INCALLS) or sum(ANSTIME)/sum(INCALLS) or....? Help me Thank you

Hello, I have configured some ip phones 4610 with manually options for PHY1 and PHY2 (from phone's display pressing MUTE 468#) Now I would reset the phones value remotely but the command reset ip-stations don't clear out the manually options. How to reset the phones value remotely? Help me

Hello, in my CMS elog (/usr/elog/elog) I receive an error message: 01350 Sat Jul 13 14:30:03 2013 SRC_ERR_NUM=00508 PROCESS=chip PID=007600 msg_buf.c:00076 SEVERITY=ERROR ACD=01 DUPS=00001 GENERAL error internal to process: actual data exceeds the msg length= 391 : LOGIN=icaruso The direct...

I can't modify the format of columns to have one display the year and have one display the month. I have the O.S. in Italian Do I need to change something in the pc's settings? Thank you

In the CMS Supervisor I can't change the format of rowdate columns to have one display the year and have one display the month Do I need to change something in the pc's settings?

I would create a custom report and I Split rowdate into a row per month, a row per day and a row per year For example ROW_DATE - Month- Day- Year - Help me!!!

lack of power

I want calculate the time in a day the PBX is ON and the time the PBX is OFF

I want to make a report that calculates the time every day of unavailability of the PBX

I want to calculate each day as long as the system is running HELP ME

Hello, what's the database item in Informix (AVAYA CMS) to calculate: the Maximum number of agents that can be logged in at any time ? Thank you

I have the query: SELECT STARTTIME, STARTTIME + INTRVL, MAX(I_STAFFTIME), ROW_DATE, 1800 - MAX(I_STAFFTIME) FROM hagent WHERE ACD=$acd AND ROW_DATE = [Data:] AND STARTTIME = [Orario:] AND (SPLIT=2 OR SPLIT=7 OR SPLIT=8 OR SPLIT=9 OR SPLIT=12 OR SPLIT=13 OR SPLIT=16 OR SPLIT=17 OR SPLIT=18 OR...

Staff an agent = log him in automaticaly

Hello, I need to staff an agent automatically when a specific condition occurs. How can I do ? Help me I have Avaya CM 6.0

I changed AckTimeout and ClockTimeOut but I still have the problem [shadessad]