Disconnect from server CMS

[qzat4]

Hello,

some users connect to the server Avaya CMS with success but after a while the client will disconnect.

"The Connection to server xxx.xxx.xxx.xxx was Lost"

These are the log :
CVS_Error.LOG
**Trace Log Start** (CVS V16.0 KC.11) Wed Nov 07 08:14:07 2012
083014 16 2 -28018 [04]ACSTRANS XportErr:01137 Operation Failed to start on CMS '*Function: CPROTOCOL:rocessCntl, Transporter Error: -28018, Last System Error: 0, Stop Frame Received'
083015 2 2 -28003 [07]acsRep RunSQL_RT:00010 Connection Lost '*Connessione perduta : '
083015 2 2 -28003 [09]acsRep RunSQL_Once:00060 Connection Lost '*Connessione perduta : '
**Trace Log Stop** (CVS V16.0 KC.11) Wed Nov 07 08:31:43 2012

CVS_os.log

11\07\12 08:14:07 CMem::Create Force reinitialization.11\07\12
08:30:15 Post @PostMsg-> ACSTRANS Thread=5824 Msg=18 (0,0)11\07\12
08:30:15 Post ******* PostMsg Failed!!! *******11\07\12
08:30:15 Post GetLastError: 18311\07\12 08:31:44 CMem::~CMem Closing Cache.

HELP ME
THANK YOU

 

[Stinney]

Avaya documentation is going to tell you that this is a network issue.

If you're using Windows XP try increasing the following timeout setting in the Windows registry:

HKEY_CURRENT_USER>Software>Avaya>Supervisor>16.0>Link

It's somewhere else in Windows 7, but I don't remember exactly where it is. I think they changed the registry to be in the HKEY_LOCAL_MACHINE keys.

- Stinney

I love learning and passing on knowledge. "Because knowing is half the battle".... ??GI JOOOOOE??

 

[qzat4]

I changed AckTimeout and ClockTimeOut but I still have the problem