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MitelAppie, I have a fax tied to one of the MP-118 units. The machine can send a fax out (both internal and external machines). When I try to send a fax to the machine it never goes through. I called the machine from an extension and it rings about 7 times and then beeps quickly twice...

This issue was resolved by replacing the smartphone 2 with the latest version smartphone 6. One of the downed phones had a minor issue in the system, but it was not related to the overall failure(s)

Just for completion I wanted to let you all know this issue was in the phone system. There was no issue identified directly, but the Mitel tech recreated a one way call (by calling over and over) and placed it on hold. When he brought it back, the audio was fine and he admitted it was the...

Yes MP-11x FXS, in this case it is an 8 port The weird thing is that I get about 2 seconds of audio "hello front de-" then the device hangs up. No firewalls in the way. I will verify the codecs, but I'm pretty sure they are all G711. Thanks,

I took a second phone from an elevator that worked and swapped it in. Same issue, so I'm definitely leaning toward the MPX/Phone system side on this one.

Just got off the phone with Mitel, they had me DTSTAT READ the circuits for the last 24 hours to check for "slipping", but no dice. They are setting up a vendor meet with our provider

Due to the randomness, I would suspect a bad channel/trunk that is only engaged during higher traffic times or if trunk selection is circular, once every X times. My methods of troubleshooting would include: - Turning on traffic study (compare peg counts and time for each trunk) - Turning on...

So in my mind, I picture wires coming in from the outside world and they are connected to the MCD through a CIM card. Correct Going out of the MCD, you have some ASUs that are supplying some analog extensions. You also have the MCD connected to your internal network, and off of it, there are...

Good morning everyone, apologies for my latency, I've been off for a few days. It would probably help to tell us how the lines are being delivered, the type of system and software level for a start.... The system type is a Mitel 3300 MXe Primary/Secondary controller. We are using ASU units...

Has anyone experienced one way audio issues with the mitel 3300 system? We have issues with external callers not being able to hear us, or we can't hear them, but if they call back, there is no problem. The problem occurs on both long distance and local circuits, so I definitely think this...

Connected to an AudioCodes MPX-118 unit connected to a mitel 3300 backend. I'm working with the vendor to troubleshoot the hardware now.

I read on the troubleshooting tips web page that this could indicate a bad mic, but it doesn't seem to be bad. Has anyone had any other experience with this model hanging up immediately when the called party answers? Thanks

Thanks MitelAppie! I will contact our contractor today!

MitelAppie, Would you know any details about this alarm? Major Board#1/analogports#1 Analog Port High Temperature. 6.1.2000 , 19:11:59.0 I moved the unit to allow for better ventilation, but the alarm doesn't seem to clear. Thanks,

Thank you MitelAppie! That stopped the errors and cleared the alarm. [2thumbsup] -Rob

I am new to posting in these forums (I have used the information found here on occasion though!), so please forgive me if this is the wrong area of the site. Our VOIP network uses Mitel 3300 controllers, and some areas are using the analog media gateways made by AudioCodes, MPX-11(1 &8) Some...