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  1. Johnniehec

    SIP Trunk ARS

    Valamagules, You are correct, our maintainer came back with a couple of options all of which were already correctly set but the final fix was Cause The failure of the call to use another route is caused by the "Invite Ringing Response Timer" not being configured. Resolution To enable this...
  2. Johnniehec

    SIP Trunk ARS

    When I typed the answer to your question I had a flash of inspiration, we're using Speed Dials to route four digit extension/DDI numbers to the SBCs and the "Overrides Toll Control" was left default No. I changed 3399 to Yes but unfortunately it's still returning Busy tone. Thank you, John.
  3. Johnniehec

    SIP Trunk ARS

    Hi nytalkin, Yes definitely busy, 6920IP display showed "3399 is busy" vMCD Release level: 8.0 SP3 PR3 Thank you, John.
  4. Johnniehec

    SIP Trunk ARS

    Hi, We have two Ribbon SBCs to provide connection to MS Teams Direct Routing. In the ARS we have two Routes in a Route List to provide resilient routing. This morning due to VM issues the 1st choice SIP Trunk was out of service when I checked SIP LINK STATE ALL but calls were returning busy tone...
  5. Johnniehec

    SDS - Remove elements

    I had completed all the clearing out steps and switched off SDS sharing from the first MXe and all was well, but when I deleted the element from the DLM (last step) it threw up a Licence violation alarm, had to reinstate the element to clear the cluster lic violation and re-sync to clear the...
  6. Johnniehec

    SDS - Remove elements

    Hi All, Searching through for help with this, thread1329-1682186 is the most recent post I could find so have opened this new one. Having been quoted an extortionate amount, in both time and ££££s, I'm looking to do this myself. We have a SDS cluster of two vMCDs and three MXes all running MCD 8...
  7. Johnniehec

    Voicemail out dialling

    Hi, We've had an unusual request from one of our academics, he's looking for a system where a user dials a number and either records a message or triggers a pre recorded message which dials out to half a dozen extension or mobile numbers and then plays that message to the people answering or...
  8. Johnniehec

    Diffferent MCD software versions in cluster

    Thanks SXWizard that sounds like a good option, best of both worlds and no hassle. Thanks, John.
  9. Johnniehec

    Diffferent MCD software versions in cluster

    Hi, our cluster of two VMCDs and three physical 3300s are all running MCD 6 and we're stuck there because of the per cab support. We've moved 3000 IP extensions to the virtuals and have approx. 900 TDM Supersets and ONS on the physicals. We need to get the VMs back up to a supported load and...
  10. Johnniehec

    Private numbers showing in NuPoint UM

    Hi we have Mitel MCD cluster and MiCollab Nupoint UM for voicemail. When an extension which has its number marked as Private number in the directory leaves a voicemail message in any mailbox the number as well as the directory name is shown in the notification email. Is there a way to block...
  11. Johnniehec

    5300 series switch hook problem fix

    I didn't realise how big a problem this was until I phoned a colleague at another business premises. "sorry I cut you off the switch on this phone (5320) is dodgy, slightest touch and it disconnects" We have a large quantity of Mitel 5312 IP sets taken out of service because the users have...
  12. Johnniehec

    AMC Sync problems 12/02/2018

    Hi Is anyone in the UK, or anywhere else having AMC sync problems? We've had "Licence violation" warning "Failure to sync with AMC" on our DLM in our MCD cluster since 00:12 (UK Time) this morning, we believe it's a Mitel issued certificate problem, is anyone else experiencing the same, or ideas...
  13. Johnniehec

    MiCollab Voicemail

    Thanks but we don't have any Mitel Voicemail infrastructure or licencing just now. We fire all voicemail traffic over a SIP trunk and SBCs to Office365 Unified messaging which has worked extremely well for us until MS announced end of support for this will be July 2018. We're starting from...
  14. Johnniehec

    MiCollab Voicemail

    Hi, as we're about to lose our Microsoft UM due to MS withdrawing support for SBC access we're looking for a replacement voicemail system for 1000 - 1500 users. As NuPoint voicemail is now MiCollab UM, which licences do we need for basic voicemail with MWI notification and SMTP forwarding to...
  15. Johnniehec

    Vodafone SIP Trunks

    Yes this info might help, can you point me in the direction of the document or web page where it's stated please? Thank you, John.
  16. Johnniehec

    Vodafone SIP Trunks

    Bump :)
  17. Johnniehec

    Vodafone SIP Trunks

    Hi, Is anyone in the UK using direct Vodafone SIP trunks connected to vMBG on 3300 MCD 6.0? Vodafone UK is not on the SIP centre of excellence compatibility chart but allegedly "will work", vendor/support company is reluctant to go ahead, does anyone have any experience? Thanks, John.
  18. Johnniehec

    MCD 6, 7, 8 and Peripheral Cabs

    thread1329-1770047 Hi is anyone running 3300 MCD/MiVoice 7 (or 8) with per cabs? We have a cluster of 5 physical and 2 virtual 3300s running on MCD 6 but we still have 14 Peripheral cabinets supporting 1000 DNI and 800 ONS extensions. As MCD 6 is no longer a supported load we'd like to move to...
  19. Johnniehec

    MiVoice Business 8.0

    http://edocs.mitel.com/default.htm#3300_MCD_anchor Was having a google to see where we were with per cab support and came across this on MOL and this thread, looks like all of us still on MCD 6 with per cabs are now "unsupported"? John.[thumbsdown]
  20. Johnniehec

    MiVB 8 - when?

    http://edocs.mitel.com/default.htm#3300_MCD_anchor Was having a google to see where we were with per cab support and came across this on MOL and this thread, looks like all of us still on MCD 6 with per cabs are now "unsupported"? John.[thumbsdown]

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