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The basic problem is there isn't always someone to answer the phone. Maybe there out in the plant for a few minutes, not at work yet, etc. Also at times there is only 1 person in the office to take calls. That sales rep sometimes is on a call for several minutes and misses several calls. Great...

All the sets have mail boxes. Are there any other options?

Ok I set the overflow to the voicemails DN 236 (F985 was 236). Under F983 MB 290 I dont see Alt DN, however I see Alt1 ext. Not sure if that is where you mean to add 222? When I try it says ext assigned. Maybe I am missing a step.

cook182 -You can add I think 2 alternate extension for that mailbox that will turn message notification the only thing is they can not already have a MB assigned to it. One MB to a phone." I tried that option but your right, can only have one MB assigned to it. Everyone that needs to have this...

Thanks in advance for the help guys. I have a CICS with call pilot. I have a CCR tree set up with option 1 going to HG with four DN's. I've set up a virtual DN voicemail #290 and set up the MB for it. When a call comes in it goes to the HG. If no one picks up it works as it should and leaves a...

My trunk card says this NNTM040AUIYZ NT5B42GA-93 REL 02C MFG 971209 I guess that means there not global? I checked the Loss pkg and it was set to medium CO so i changed it to Long CO. Will test and see if that makes a difference.

hawks> Is this phone always going to be forwarded? if so then do the link transfer right from the CCR Tree. No what I am trying to accomplish is simply setting up any DN phone set to press a button or two and forward calls to a cell phone when not in the office. But be able to cancel the...

curleycord For volume make sure the line cards are Global, it will help. What do you mean line cards are global?

hawks it s for night time use. For volume make sure the line cards are Global, it will help. Ask them to "press 7 if urgent" maybe....not sure the line of work to forward after hours. Did you try the pauses?>>> I did try a F78 in the dial string. If thats what you mean by pauses.Did not work...

I was starting to think this wasnt going to work either. I really dont want to set up press 7 in the VM because customer will use that everytime at there discretion, not mine. I only want calls going to cell phone when we decide. Is there any way to boost the DB loss when using trunk to trunk...

allworxguy> Do you mean right at the set. I did try to enter that. It will take the F4 but when you hit F71 it clears it out. Tried to enter it in the dial out and it wont take a F4.

Something to note it will take a F78 in the dialing string when building a dial out route. Just not F71

I tried to enter F71 in the dialing string. It will take F7 but not the 1. No error just wont take it.

Ok I set up route 002 and tried a number of combinations like 5#1XXX-XXX-XXXX# and 5#F781XXX-XXX-XXXX# and tried without the last # as well. I set up destination code 81 to use route 002 on morning,evening,etc. Then from my DN used F4>81 Tested and when I transfer to my DN I get the operator...

Ok at the extension I want to forward I entered F4 then 5# 1xxx-xxx-xxxx# I called in from another cell phone, went through the CCR and hit 2 for the extension I am testing and I got the AT&T operator telling me the call cannot be completed as dialed. I then tried F4 then 5# 1xxx-xxx-xxxx and...

I assume the 9 is the outside dial code. Mine is set up as a 5 if thats what it means. I will try it. Should i just use F4 then 5#xxx-xxx-xxxx# ?

Hey guys, I am trying to set up a system where the incoming calls can be answered by the AA and then once transfered to an extension it will link flash if the extension has a transfer set. Is there a way to do this? I have had sucess transfering that caller out using by using transfer on that...