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Hi! One of our customer has the following problem. They have a middle size office with 7 lines coming in. Their voicemail is a callpilot 100. What is happening is that when the first line is busy then the second line is ringing just twice and then is getting answered by the voicemail BUT not...

So, is there any other way to set up this in a quick way?? some button programming?

Hi! One of our customers would like to have everything in the visual voicemail of their AVAYA 9620. The main problem is that they want to set the greeting one or greeting two of their personal voice mails trough the visual voicemail. when you check the menu doesn't show you the option of...

norstarboy125 I really don't know the version. I also thought maybe is because of the version should be old and it doesn't have that option of Fxxx and then number x and then password reset code. That's why I thought someone else maybe have another code for and older version to change the...

Hi! I have a client who "accidentally" change the password of Administrator...[curse] We tried the option Fxxx but when we press number x it doesn't go anywhere. Do I have to set something else up? I saw also when I go Fxxx and then press x ask me for a password but even though I try the...

Hi guys! Thanks for your comments and help. What happened was that the "flat network" provider Screw it up. They were sure that the "network" was already set but then after 4 calls and argue with them it wasn't working they realized the installation was not completed...they were missing one...

Thank You Westi!! That's exactly what I've been doing just assigning an IP address in the LAN2 port on each side that are in the same range and should work! but it's not working (Assigning the Static IP of each location). I also tested with just two computers (not with the IPO) assigning the...

Ok guys. I really understand how to create the SCN when you are using just the LAN1 port. I have done this more than 5 times. As you can see in the diagram this company wanted to have that thing separetely directly to the modem. That's why I am confused. I don'tunderstand how I should set up...

Well I just try to do a small diagram of what need to set up creating the SCN. https://skydrive.live.com/redir?resid=7905C2D0628A776A!921&authkey=!AAHr3dWtFTAX2sw

What I mean is if I can make a separated line for the local and the remote location. That's my question. I already know how to set up the SCN as you said AACON is a basic stuff and you can find that information. but I am kind of confused with the IP addresses in this specific case because we are...

Hi there! I will set up and SCN between to IPO located in diferent places. We order a direct connection between both locations and they already sent us all the Ip addresses and information we required for that (Separeted internet for just the KSU). My question now, is How to set this up??? I...

I made a research by myself finding all the audio files in the SD Card but actually Embedded audio files are in a really weird audio format while VMpro manage everything with WAV files. There is not even an audio software that can open and convert the files from embedded to WAV. so as tlpeter...

HI cruzades, I just check what you said going to system status>>trunks and it's just weird. the calls are working incoming or outgoing but if you do the ping from there the result is "packets sent: 3/packets lost: 3" what means is not answering. I really don't understand how is working! I...

I agree with you IPGuru, but sometimes clients just ask for that...and even though you try to explain to them is not necessary they just want that in their way. Most of the time is just because they come from using another old system that lets them do that.

Yes AACon, We have a combo card that give us 10 VCM channels. I just reset the system and now it is working. Things that happened. Now I have set the SIP trunking without any problem. It seems like the STUN function didn't really matter in this case. I found a guide from a company Bell where...

Can you detect which line is sending the "phantom ringing?" How many phones have the line appearance?? Is that happening in phones without line appearance?

Thanks AACon. I tested with the address you gave me and still the same results. Even tough, I keep going with the setting and it seems the SIP is working. When I go to the IP Office system status i check the trunks is telling me the registration status is OK. I did a shortcode with 8N to get...

Yes, I already did that. I opened the ports as you said but still getting the same results. As i said as a final test to make sure it wasn't something related with a "closed port" I open all the ports for the avaya, but the results still the same.

HI there! Once again I ask for your help. This is my first time setting up a SIP trunk in my office. I already have all the information from the SIP trunk provider that in this case is COMWAVE. I started to research about how to set this up in the IP office and found this guide...

Hi guys! Thanks a lot for your help! this was so silly that i feel embarrassed now!. As you said all I need to do was change the line appearance in all phones to "no ring" in that way short ring dissapears but they still getting their phone calls once people are in the auto attendant. Thanks...