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i am not sure how is the Desti code setup. how can i check that ? the other thing is that I tried another long distance number and the forward worked fine. The long distance number that I need to forward to is a magic jack number maybe that is the issue.

yes I can dial that long distance number from the phone and it works fine

the call forward works if I set it to forward to a local number . It gets the busy signal only when the phone is forwarded to a long distance number. this all worked fine until the sales guy done something on the phone and now its not working.

Set up the phone using Feature 4 to call forward all calls coming to the phone to an external long distance number. Set Allow redirect to Y. I also set forward on no answer to the external phone number as well as forward on busy to the external phone number. When I dial that extension from...

The volume was turned down. however I was trying to turn the volume up the wrong way. I had to put call number one on hold first and then turn the volume up on the flashing line from call number two. I got it all fixed now. Thank you all for your help. I have learned a lot.

It does not look like it since I tried to press the volume up button to make it louder when I see the line flashing but it did not turn the volume on.

this is what appears exactly on the line button 157 PRI A SHOW and OK PRI A is the name of line 157 I believe . when I press show it says not redirected. when I do Feature *0 on an intercom key there is two and both say the same thing 221 Reception View there is no next, when i click on...

both forward on busy and forward on no answer are set to none

DND on busy was already set to No

yeah it is set to 157 and it has 4 appearances. and the prime is set to her extension 221. Now the issue is that when the first call comes in it will ring on her phone, but the next call will not ring her phone only it will flash one of the buttons on the phone but no ring even though it is set...

ok that works now thanks for all the help. the only issue now is that there are 4 PRI- A lines/buttons but only 1 rings the rest just appear and flash but don't ring

never mind I found it I set it to 4 thanks. let me test it out

Silver987 where and how do I set to more then 1 I cant find where to do that.

on the line button when I check the feature * 0 it says PRI A and also says not redirected. there is no other button that seams like would be an incoming line button maybe thats the problem that there is one incoming line setup on her phone there is a group created called the dial 0 group and...

I have checked the forward on busy setting for the extension. It was set to forward on busy to voicemail. I changed that to none. It still does not work. Do I need to forward on busy back to her extension?

Only have limited knowledge of Nortel phone systems unfortunately. Any help is appreciated. All the lines are set to App and Ring. When a call comes in the receptionist answers the call if another call comes in while she is answering the first one the next ones will not ring or display on the...

thank you for your help guys

Remove the fax line from the sets in question." yeah my question is how can I do that? I assume its under line acess one of the lines on there is the fax line that is set to ring and appear? and I need to make it unasigned ?

no clients are sending fax from out side, it all works but the fax line also rings on sales staff phones. If they dont pick up the phone then the fax will work but if they answear the phone the fax will not work. Dial 9 would be if the sales staff was trying to send a fax,. Sales people just...

Hello I am new to Nortel ICS. I have been doing a lot of research on this but this was kind of dumped on my plate I have to admit I am not sure what I am doing. Maybe someone can help me out, it would be greatly appreciated. We have a fax line that has a fax number. The fax is working trough...