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It's a PRI. thanks

Hello, On my Merlin Magix, I have one specific 800 number I get a fast busy on....no matter what extension I call from. I don't have anything blocked as far as I can tell, and I can dial it on my cell phone successfully. Is this on their end, or should I look for something else in my system...

I'll probably wait until either they really complain, or the hard drive dies and I have to re-do it all anyway. this drive is getting looooong in the tooth. thanks again

One more quick question... now that I only have 3 ports, what happens if more than 3 people try to leave/check messages at once?

can you change your answer please, to something I like better :) but anyhoo....thanks!! top notch help, as always.

QUOTE: "You'll need to program the voicemail itself" you mean like set up all mailboxes, greetings, autoattendants, etc?

that got me close enough.. here were the steps, just for others reference: F1 - SysProgram F5 - Start F6 - Extensions PgUp - More F4 - Grp Calling F9 - Members Enter extension number of group (770) with that done...and aside from having to add the additional ports if I got a six port...

would it stay busied out if I later did a system reboot?

I believe you are correct. I have a 4 port. I think they are 7204, 7205, 7206, 7207 all answer except 7205. How would I remove it as a member?

Howdy again, as of late, our MLM 007 has been a little inconsistent. Sometimes people try to dial 770 and they don't get an answer, then they do next time. Sometimes when calling people, their phone just rings and never goes to voice mail, then it will next time. I asked all users to try and...

ok.. just got off the phone with them. you were exactly correct. They were set to NI2 for years. the funny thing is, I have rebooted several times. Thanks for hangin in there with me. MUCH appreciated.

could I have been set to NI2 before the reboot and it defaulted back to Custom 5ESS?

yes.. 13-35 are in pool 70. I can have them check. but would they just change all of a sudden? It was working right before the reboot.

I've done two restores. One from 3 days ago and one from a month ago. below is the PRI print out. A PRI INFORMATION A Slot 12 Switch: 5ESS A System: By line A BchnlGrp #: Slot: TestTelNum: NtwkServ: Incoming Routing: A 1 12...

ok.. managed to complete all those tasks. still no dial out or in. Should I consider the card bad at this point?

Here's what I've got: My 100DCD is in slot 12 Maintenance > Slot > 12 > busy-out (completed) Maintenance > slot > 12 > reset > Data Port 1, Data Port 2, slot? I'm guessing slot ? Maintenance > slot > 12 > restore > do you want to continue? if I say yes, where does it restore from?

could you give me step by step? I poked around and just couldn't tell if it was exactly what I needed to do...and I don't want to guess. I'll probably screw it up. sorry

Can i reset the slot without a restore? I really can't make heads or tails out of what the backups are. They are named odd things, and have no recent dates on them. There is an Auto.back1 and Auto.back2 but I think they are older. I do have recent .ams files that I have backed up to a...

welllll.... (and this is true) I had just set it to auto backup every sunday at 2am when I went in today to check, it was turned off. how do I check my backups to see if they are current?

No red light If I unplug the T1 cable (RJ45) from the 100DCD card a red light comes on. It will disappear shortly after replugging it. I also resocketed the card just for giggles. below are the additional errors Permanent Errors: A Message ss/pp Cnt First...