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i am also having this happen on our embedded voicemail. we are on 11 which we upgraded earlier this from 8 and the issue never happened before upgrading. one thing that i have learned is that if you leave another message for the user, it will unlock things so that the user can check their...

yeah, I just talked to them and am getting a quote, thanks so much for the tip!

I looked at the xima site, it does say that it needs voicemail pro to do call recordings or does this vtrx adapter allow you to record without voicemail pro?

We are a small automobile dealership that is looking at recording all incoming and outgoing calls (not internal) and have gotten some bids from a company that uses port mirroring and will sell us a server for the software to run on as we do not even have our own server at this time except for...

We use Shadow CMS with our IP Office for call tracking. I am wondering if anyone can tell me what the extensions 8888 and 9999's that I see in the logs actually means. Most of the extensions in this column match up with the 3 digit user extensions but there are quite a few calls showing the...

right now our reception phone rings and if no one answers it after 15 sec, then our office group rings but the reception phone stops ringing. is it possible to have the reception phone continue to ring in addition to the office group ringing? also, in the setup above is it possible for any...

some of our handsets are set up to ring on external incoming calls and to automatically select an incoming line when the handset is picked up without pressing any buttons. i want to set another one up that way but am not even sure what this is called to look up the programming instructions.

i did make it in, tried some of the other addresses and one of them worked. is the config password changed in the section "installer password" under maintenance?

hmm, mine was all zeroes. 0000 0000 i hit next about ten times before it got out of the zero sets.

ok, finally had time to try the debug and made it to the adress ok, i am having trouble reading the results that i copied down. is it okay to post them here for help?

thank you very much for your time then! ; )

i thought so, just making sure. if i understand what you have said and the post in the faq correctly, i would use this address 1C0B2C in debug mode?

sorry for my confusion, am i still looking for this or have we figured that out? "Its an 8X24 system....it has software!!!! Look at top right, its a small cartridge to the left of larger slot.

those top two numbers are from the software card then, it also says DR5 on it as well. i will look at the faq to see about the password issue as that seems to be my biggest stumbling block at the moment.

actually that nt number was from the barcoded sticker near the bottom of the cabinet. there are some other numbers on small white stickers as well: nt5b24dh-93 nt5b49fa-93 nt5b26ga-93

the nt number is: NT5B20FC-93 Rel. 04P I see no software card inside the cabinet and as stated above, it seems the default config password has been changed, I can get into the Admin but that is all I have been able to access so far.

You can read the Install and System Coordinator manuals for your model of Norstar and software level of the phone system or call your local vendor/tech." also, how do i determine the model and software? thanks!

from above: feature **266344 pass: ****** terminals and sets enter know set with 6 lines copy single data and user enter set missing line 6 ok done release i am trying to learn to do this myself as that would be the best solution and i appreciate everyone's patience. is there any...

thanks for all the tips, i will likely need to figure out how to do that as our vendor/tech company is no longer around and our telephone provider is a local telephone cooperative that doesn't support our system.

i have no access to any admin or setup options other than what is on the phones themselves. can this be done from the handset?