I would suggest not using the system dial by name directory but instead create a new AA that lists all the company extensions and set that as the fallback on the call route. Most customers don't like the system dial by name directory anyways since you need to record your name into voicemail and...
Just about anything can be done through the phones in 'basic' mode. See Page (129) of attachment.
http://files.engineering.com/getfile.aspx?folder=815c73af-476e-4f8d-a5fe-f3792bf00028&file=Quick_Version_Phone_Based_Administration.pdf
Leo,
The universal queue announcements are defined in VMPro
Open the program, in the left column
expand the menus and you will see the 'default start points'. This is where the queue announcements are defined, if you need to modify them on a per group basis this is located above the...
Digital or IP?
You should dial *36 until you see a 'login' button appear on the screen (bottom left of display). At that point you press 'login' then enter the extension number and login pass code. Please be aware that the login pass code is defined under 'User > Telephony > Supervisor...
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