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Hi all, Does anyone have any experience configuring an Audiocodes Mediant 500L SBC? If yes, can you pass on any guidance for setting up SIP trunks in it and communicating with an IPOffice 500v2? Thanks in advance! Derek

We use 7 digit dialing here in Bermuda. So 296-1234 is considered a local number. 1 + (10 digit number) is used when dialing to the US & Canada 011 + (whatever length of number) is used when dialing the rest of the world. Derek

Thanks Okkie26. The Dial Delay Timer was set to 1 sec. I changed that to 4 secs. Below are the entries under the ARS. Most are the default entries. Code Tel# Feature Line Group ID 11 911 Dial Emerg 9 911 911 Dial Emerg 9 0N 0N...

IP Office Rel. 11 Hi all, Brand new install in December 2018. They use 9508 handsets. The client has called in twice to report that button presses are not registering. When I first went in and tested digit I pressed registered fine. Not one was skipped. I told them to monitor it and take...

Thanks all. I've seen a few options mentioned....Audiocodes, Adtran, Aurora, Sonus. I will be using the SBC to set up a SIP trunk between my Avaya and a remote Asterisk based box. Is one any better than the other? Any suggestions? Thanks in advance. Derek

Hi all, I'm interested in finding out what alternative Session Border Controllers other installers are using other than the Avaya unit? Or is it recommended to use the Avaya SBC with IP Office 500 installs? Thanks in advance! Derek

Hi all, Is it possible for original CID to be passed when doing an external transfer using two analog lines? ie. call comes in on Line 1, the user presses 1 for Emergency, IPO routes line 1 over Line 2 using Trunk to Trunk transfer. The client wants to be able to see the original CID. Thanks...

Jinxs, the 2XXX exception allows calls from any internal extension to get through to the phone during the hours its in DND. How did you set up the AA to send calls to the users mailbox?

I have an exception of 2XXX. That should incorporate the HG 2290 (Page group) as well as all user extensions. Do I have to put the exact extension number for HG? 2290?

joe2938, understood. Any workarounds to get paging working while still being able to prevent calls from reaching teachers while they are in class.

Rel 10.1 Hi all, I have a school that currently has a time profile from 8:30am to 3pm puts all teachers extensions in Do Not Disturb. Works great. The problem is when the Office Admin want to do a Page All (using Dial Paging to a Hunt Group) the page does not come through to the phones...

Hi Guys, I had one of my networking guys take a look. He has a SIP Cisco phone connected to the same IP. This is what he sent me: "The call is connecting on 5090; and media is coming back to the Avaya.. but the Avaya isn’t relaying it out to me? 2nd packet is the Avaya sending invite over to...

So the SIP trunk/extension is showing registered on both systems. Below are the problems i'm having. - When the Asterisk dials 3700 (SIP ext they set up for my trunk) they get a busy. That is with the Destination Tab set to"." If I change the Destination to say *17 it rings once then goes to a...

Ver 10.1 Hi all, I am trying to get a SIP trunk set up between an IPO and Asterisk PBX. Currently, The Asterisk admin guy set up an extension on their side, and I set up a SIP trunk on my side and I am registered to their PBX but calls to and from are not working which would make sense...

Hey janni78, Please see attached screenshot of the IP Office Monitor app log. I have blurred out the IP addresses for obvious reasons. Thanks Derek http://files.engineering.com/getfile.aspx?folder=36602b38-9827-4e3f-89c0-e271f6659e1f&file=Avaya_pic_1.jpg

Thanks Intrigant. I've checked the codec settings in the SNOM 320 SIP phone and the IP Office Extension settings. Below are the settings in each. SNOM320 Codec 1: G.711u Codec 2: G.711a Codec 3: G.729AB Codec 4: G.723.1 Cidec 5: GSM FR Avaya IP Office 500v2 System Default G.711 ULAW 64K...

Yes. 2 SIP extensions have registered fine. The other 2 keep giving a "Not Acceptable" message.

I have 15x 3rd Party Endpoint licenses installed with only 3x SIP Extensions configured.

Rel.10.1 Hi All, I am trying to register 2x SIP extensions on the IP Office. Both are SNOM phones. One is local, one is remote. I keep getting an "Error 606 Not Acceptable" message when I review the logs for both.I have another remote SIP Extension (Cisco phone) that registered fine as well as...

Rel 10.1 Hi all, Is it possible to setup an IAX trunk between an IP Office and an Asterisk box or is IAX specific to Asterisk only? Thanks Derek