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LkEErie I presume you are a dealer?? ours has closed shop...

as in.. PORT/TRUNK Service, service group 1 : ports 1 and 2 trunk 2... and service group 2: ports 3 and 4 trunk 2? I am logged in as INSTALLER but a lot of stuff is unchangeable? is there a programmer log in or is it because I am not connected to the system? I am familiar with phone systems...

Right.. and I currently have an EXT 500 that is voicemail 1 I think I need to have an EXT 501? or? for voicemail 2 or just route the second company calls to a custom service greeting in system services on the TVA50?? I also see the COs are going to EXT 601 Incoming Call Distrobution it goes...

I will look into that... I see CO groups and EXT groups.. I think I need to make the second company EXT and main reception ext group members and make the second companies COs CO group 2 and make a menu option for them to record AA messages for??

the company I work for (I am a low voltage electrician) is moving into a new shop with a KX-TDA100 that is up and running.. we have two separate groups in our shop with the same receptionist.. I was hoping I would find a work sheet that helps in setting up CO and ext groups in the system.. I...

thanks Curlycord.. that is a big help.. it is a small business all new cable.. so I don't think the mice got to it yet.. I will check the voltage 20 times and 'punt' from there.. I remember hearing once that the newer electronic ringers on simple analog phones are much more forgiving then the...

I was reading this thread and it raised a question.. is this switch in a boot loop because there are no phones attached to it?

I have a client with basic phone service through their cable provider (cable provider equipment is Arris TM604G /TW-8) we installed an external bell ringer in their shop and it reportedly worked fine for a few months then started working only intermittently.. I suspect the problem is not enough...

thank you all.. xinnam? I see the keycode disks and when I re-installed mermail the keycode is on the mermail cabinet so I know the keycode for the switch is a little different but I think I will stumble through that once I find the boot disk (any wisdom on keycodes is welcome) I will probably...

thank you Janaya, I was looking for 'Boot Disk' on the labels, I will look harder.

I know pulling the Hard drives and just selling a cold switch is an option.. but I like a challenge and an opportunity to learn.. the switch is looking for a boot source and I have a stack of floppies.. I just don't know what floppy it wants and in what sequence.. I have been doing my homework...

I asked a while back about wiping out this system and its mermail.. the mermail is cleaned out (full reinstalled software from tape drive boot, tell me if I am wrong) ~thank you very much~ (HIPPA rules) the switch is another problem.. I am familiar with loging into an opt 61c at another site...

and to however sent me the email.. yes I already cought the tip to power off at the back of the column, thank you for reminding me.

Kewl.. Thanks

Thanks for the fast response. If I hear you correctly, I can reboot with the install software and use the default image option to overwrite the data then use the repartition command to wipe the user info but leave the drive ready for the new owner.. if my client is more paranoid then the PBX...

Hello and thank you.. I have found lots of info on unpluging and/or systematicly bringing down the shelves and cabinets. However, I have a client who wants to remove all user data from the PBX and mermail hard drives (HIPA law) before the equipment is sold.. is it possible to do this with out...