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Hi All, Can someone send me a link to download the 11.0 Feature Pack 4, Service Pack 6 from somewhere other than Avaya? We no longer are or want to be an Avaya partner but need to update a clients system to fix some security flaws. Any help would be appreciated. Thanks in advance.

Hi All, customer request here and cannot seem to get what they want working. A user can be on the phone and see a second call coming in via the appearance buttons etc. The caller however is just getting the ringing tone. Is it possible to make the caller hear a busy tone instead? I have tried...

Well that's a pain in the butt. The control unit has been swapped out for a spare and the spare is a BT box. Oh well, thanks for letting me know :)

Hi All, Customer want the BT IP OFFICE banner removed from the 16xx handsets, how do i do this on the IPO?

Hi, i fixed the problem. Removing all STUN information from the LAN tab resolved the issue.

Hi All, I know this has been covered before but none of the proposed solutions have worked. This client has just had this start happening, a week ago it was all working fine. Gamma SIP trunk, call comes in, hits Reception group of two phones, user answers but can hear nothing, after approx 15...

Hi All, Thank you all for your help, we finally got to the bottom of it. It seems that outgoing calls were not working and because of COVID no one was in the office to check, even though they said calls were working :( Turn out that the RTP ports on the firewall had been removed during a...

Hi All, I have checked and two way audio is working just fine. If i send the incoming call to an internal extension it operates as expected. I seem to get an intermittent issue in that if i reboot the IPO the first call hits the AA and routes, the next call and all other calls just dont respond...

Hi All, Customer system was working 100% with inbound calls over Gamma SIP this week including the AA with options for 1 2 etc. On Monday an issue occurred with the stun server that was being used which caused loss of comms over the SIP trunks. This was fixed by removing stun server and setting...

Evening all, I dont know if this is even possible but... Is it possible to set up a call flow for an out of hours service that switches between two external numbers on alternate weeks? For example, week 1 - call comes in, hits AA, caller selects out of hours option and it goes to number A...

I have rolled back to an early version of 11 and still have the same issues with voicemail.

Downgrade to 10?

I ran the upgrade tool from an earlier version of the management tool.

Hi All, so downgraded and the problem persists. This is really annoying as i now have a customer worried that they are losing messages and therefore business and they are demanding answers. No mailboxes are full. The SD card is not full. The only other change they have made is switch from...

Hi All, Odd issue which has me perplexed. Client VM. Mailbox set up to receive messages overnight. When they get in the next day and try and access the mailbox it says the mailbox is busy, if they wait a while it works or a reboot enables them to access it. The other issue is that people can...

DHCP config working properly? Option 242 enabled on DHCP server or DHCP enabled on correct LAN on IPO?

Hi All, Having a little trouble with the VM Pro Condition Editor. I am trying to configure a condition whereby the call routes change on the Tuesday 24th December at 1pm until midnight on 1st Jan 2020. I can use the calendar fine and add the days but what i cannot figure is how to get it to...

Brill, thank you!!

Hi TouchToneTommy, Lets says no more than 20 at this point. Thanks Andy

Ideally a unique one per customer. If not then two depending on which category they fit into. For example pin 1 allows transfer between certain hours and pin 2 allows transfer between other hours.