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Thank you to all of you for helping me. The headset is up and running again. All I did was unplug and plugged back in. Not sure if that reset it or not. Thanks again.

I took a look to make sure the cords were in the correct slots, which they are. When the new phone was plugged in her ext did stay, meaning I didn't have to program the ext to the phone. I am using the M7324 series. There is no slide switch on amp box because there is not an amp box. The...

Yes the handsfree did show up. Anything else I can try? I really do appreciate you help.

The ext is her's. When I do as you said her name comes up on the phone.

I was told that I should go into the ext. under capabilities-handsfree should be on "Auto"& HF answerback should be "Y". I have done these things and still the headset button is not working. If you have another way as to fixing my issue I would love to here. I am in need of help here.

Hello, I have an employee that changed her phone to a brand new Norstar m7324 and I am having trouble programing her phone so she can use the handsfree feature. Can you help me?

I have an employee that was having trouble with her phone and we just switched out the phone to a new one. I cant get her headset to work now. Can you please help? I have tried going in capabilities and the headset is on auto and the answerback is on Y. Where do I go from here to make the...