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Thanks i will try tomorrow. The IPO has release 8.1 So if i understand i create a file example test.c11 for the user 416 for his message. Then I upload the file into the SD card in the directory of the LVMAIL, that's right ?

Hi, I used the LVM utilities. But i have a difficult to include the file wav for a user : in the window, i put the source file message.wav, the destination (C:\Program Files\Avaya\IP Office\Manager\MemoryCards\Common\system\lvmail) "maybe it's a mistake here" output : greating message...

Hi everybody, Is it possible to modify the greating message automatically ? I have a wav file. I wish to replace the greating message of user by this wav file. Is it possible ? I check into the SD but i could not see any file of the wav (like the recording message). Could somebody tell me...

Hi, Somebody could help me please ? I connect a 1140E into the network in partial DHCP mode with the IPO address and the port 5060 but when i apply and reset the phone 1140E, i still have the message "Upgrades are available" Somebody could tell me the process how to integrate the 1140E into...

Hi, the customer wish to connect a telephone 9630G into a VPN mode with PSK AES 128... When i configured it i have a problem with the key negociation phase 1. I have this error into the VPN server of cisco : Rejected phase 1 proposal as Peer's authentification method "pre-shared key" mismatch...

For information, i found the sample report (Sample Report - CDR Grouped by date and time, 15 minute intervals) and i could have all the details of call specially the time of day). But I could not do it in graphical (chart) I don't know what kind of information to put into the "value" "categories...

Is it the solution to have the most important traffic of the day with the CCR ? There's nothing else ? I mean i could not programm a report the volumn of the traffic for a huntgroup without this ?

Hi One of my custumer would like to have some report for the number of call when the agent call outside. I'm looking to it and do some report but i don't know how to do this asking. I found the time for outbound call but not how many call and the agent is not log also. Do somebody know how to...

that's true the phone 1120E is a SIP into the IPO and it's working fine but there's only one line and I could not manage the key There's already some key which are configure as DND and CFW. How i wish it to modify this key to change them Many there's a file inside the SD card of the IPO that i...

Hi everybody, could you please help me ? I must to install the 1120E into the IPO 8.1 but when i plug it there's only one line instead of 3 for 9608. How could i modify the the 1120E to manage this phoneset ? Best Regards Allan

Hi All I try to configure a "One Number Voice Fax Call Answering service" I creat already a phantom dn which is DCFW to the 2nd CDN Into the IDC the DID number is forward to the Phantom DN etc. but it's not working. Maybe somebody of you did already this solution. Is it possible to show me the...

Hi hairlessupportmonkey I don't understand what you mean... did I do mistake ?

Hi tlpeter, thanks a lot it's really great. It's a big help for me have a nice day

Hi, I must to integrate a callpilot (Avaya Blue) with an IPO (Avaya Red). Unfortunetely, i don't find any technical documentation about this integration. A SIP Trunk between the CS1000 and the IPO must be built. Could somebody show me the best way to do it and which documentation must i look ...

thanks a lot i will all your advice many thanks again to take your time to give me a hand have a nice weekend Allan

ok i understand... so by doing this... i will not have anymore the avaya message greating then but only the wav the i put isn't it?

thanks i will try it

Yeah that's true that each user could record their own greating. But what the customer wants that the enduser don't need to record their own greating but with the VMPro under the user i could include the file wav replacing the greating of avaya. "this is the avaya ip office... phone number..."...

Hi all, I install a new IPO release 8.1 and VMPRO. The customer wish to delete the greating message of avaya and replace by a message of the company. By default, there's a avaya message greating and the user add his name if it's the first time. Is it possible to record a message with a wav file...

it's ok no problem i try my best to make it work and it's work correctly (most of feature work) and it's devconnect with ACM but not yet with IPO