Hi
One of my custumer would like to have some report for the number of call when the agent call outside.
I'm looking to it and do some report but i don't know how to do this asking. I found the time for outbound call but not how many call and the agent is not log also.
Do somebody know how to do this kind of report and also in a day most important traffic. I try to look about it but i don't find. Is it possible to do it ?
Best regards
Allan
One of my custumer would like to have some report for the number of call when the agent call outside.
I'm looking to it and do some report but i don't know how to do this asking. I found the time for outbound call but not how many call and the agent is not log also.
Do somebody know how to do this kind of report and also in a day most important traffic. I try to look about it but i don't find. Is it possible to do it ?
Best regards
Allan