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Thank you.

I believe CCENT is now the only prerequisite for CCNA Voice.

So do I need a different translation pattern for every number I want to block?

I have seen numerous posts on this, but must be missing something. I read this Cisco document on the steps involved: https://supportforums.cisco.com/document/71966/blocking-calls-based-calling-party-id But where do you enter the actual phone number you want to block? Ideally I'd like to have...

I believe that the caller ID was displayed on Avaya Contact Analyzer, but I worked with the product a few years ago and am not sure if it's end of life or not.

I don't know if it works on abandons, but a company I used to work at used Avaya Contact Analyzer.

I have two G3's tied together between cities via an IP trunk. Recently we got reports of bad audio when calling between sites.I didn't see any errors on either switch. I busy and released the signaling group on both sides. I was able to call between sites and didn't hear any audio problems...

Is there a command that's equivalent to list usage for a vector? I need to research a bunch of vectors, but I only know how to list usage for VDN's and extensions. Thanks for any help!

I have a supervisor who said at her last job they could use CMS to automatically log out certain agents every day at a certain time using CMS. Is this possible? The only way I could think of to achieve that is to put those agents in a different skill and have the vector stop sending them calls...

I don't know how to do XML, but I need to append a ".old" onto about 100 agents in SM 6.3. Any way to do this other than individually clicking on each one and changing it while waiting for the super slow page updates? Thanks!

I am not a vectoring master and got this request from a team lead. Is it possible to modify how a call is treated based on if the call was transferred internally? I apologize if it doesn't make sense. Any help is appreciated! Thanks! "We would like to go ahead an implement the busy signal...

I got this request from a manager and am unsure how to do the change. Is it possible? How do you do it in CM? "We often have to warm transfer to agents at other sites. When an agent does this, it puts the agent into the default aux (0). Sometimes, the agent has to wait multiple minutes before...

I have tried that, but I don't know how to null out a value. If I wanted to change a skill to something else, that works, but I want to remove it.

If I wanted to remove a skill from 25 agents in ASA how to I tell the system that I want to blank out a field? Thanks!

Just wondering if there is a way to upload multiple new agent ID's into the CMS dictionary without doing it one by one. Is there a way to upload several?

Well it only fails every so often on that VDN so i dont think it's a COR.

I intermittently don't hear hold music when calling different VDN's. I did a list trace and just seem to hear silence when I hit 002VP. I am new to this company and have never seen port numbers with a V in them. Does anyone know what that means? Can anyone provide me with trouble shooting tips...

Ok, that mostly makes sense to me. But how do you know that 2189 is the TraceSM session?

This is a production system, but I couldn't get back in and I needed to. Can I use the killall traceSM on my production box?

I accidentally exited a Trace ASM session and it won't let me run another one because the other is still active. Can any Linux person help me to kill that session? I don't know the commands. Thanks!