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Thank you! Greybeard and sizbut. That's about what I thought.

They would like it up to their discretion. They like to be able to pick and choose who they send directly to voicemail. So while Sales person 1 is on the phone and his "$100,000" a month client calls he wants to make sure the client gets a person right away. I have told them it is not...

Hi All I have a client that has IPO 9.1.12 with VMPro and One-X. They have a high call volume during a 1 hr period. They would like to be able to transfer a call without answering using One-X or the phone. This would be for their DID. I am working to train them to not do it this way. I...

Thanks sizbut. I looked into the two locations and they are correct for the needs of the system. I installed the VMPro on a customer supplied virtual server. I just recieved information that the server did an update last night. Since the update the VMPro client is showing "Backup Voicemail...

Hi All, I have a system that was recently upgraded from 8.0 to 9.1; went from a V1 to a V2 cabinet. Also moved VMPro from an older sever to a newer R12 server edition. All went smoothly. Until this morning. System: 9.1.6 VMPro: 9.1.600.2 I have had users reporting to me the system is...

Hi all, I have an IPO on 9.1.6 and has 3 phone 30s. On the 3rd module I have 6 siedle door phones. I have changed the ports to IVR. All works. They ring I can enter the door open code. When I hanger up the phone the 800ms disconnect happens. But in system status I see the door phone pick up...

What kind of unit is the relais? I have never used one.

Hi all, I have a customer that has an old NEC 2400 I am replacing. I was trying to make a couple thing work the same if possible. They have a Siedle Door phone system and currently can press a DSS key (feature key)to unlock the door while simultaneously talking to the customer at the door...

Thanks Ragnorak! I saw that button but did not do more that scroll. You have made the receptionist happy.

Hi All, I have a quick ,I believe, simple question. When checking the call logs under the soft key. I scroll through the list and it does not show the number unless I add it or edit it. It will only display the name. Can the name be removed to show the number or add the function to have he...

This was given to me by our NEC dealer. Guess they want more business. Anyone have more info on this? http://www.marketwatch.com/story/facing-heavy-debt-avaya-may-seek-bankruptcy-2016-11-23

Hi all I have a 2000 ips that the clock keeps going to 1 Jan 20k_ 12:00. Can set the time again in 02 but it will be reset the next time I see the client. Anyone have an idea. They do not seem to be having power outage problems. Thanks for the help!

Here is a shot in the dark. Try changing the six phones that you would like to dial to for example extent 601-606 while all the other phones in the system are in the 200s. Then just bar the phone from making any calls but to 6xx? I have not tested this but it possibly could work.

I have a 192 that i made so the customer can page two zones (A and B). I then added some new phones and put them in zone B but can't get them to page when I dial the short code. I have been through many of the memory blocks but can not find the differences. when the group B is paged line key...

I have an IPO 8.1(63) with basic edition. It is in a house and the owner wants the auto attendant to take all the calls and then ones that know what number to hit that to get to the calling group. That works and all the phones ring but i can not find a way to make it go to voicemail after that...