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OK, thanks again. I'll talk to my vendor and have them schedule firmware updates to 8.0.42, and hope for the best. thank you JH

Great. If anyone else can confirm the 8.0 firmware will fix this problem I can try to push my vendor into upgrading my system. Unless it brings a host of other problems worst than this.

OK thank you. I will keep nagging them then. I tell you Windstream/Paetec/Xeta. A horrible combination for us. Any where in these forums I can rant about them? lols

Hi there I am facing the same problems. It's been a while. I repeatedly tell my vendor this and get no help from them. Has anyone found a fix for these freezing phones? I get at least one phone freezing on me a day. It's a quick fix to just unplug and replug it back in. But I just don't think...

Oh so there's no way to get rid of that delay between me and the provider right?

I set it to 3 for testing. 2 might be a little too quick. I'll see if anyone complains with it set on 3 and see if connection time gets better. thanks again amriddle

I don't know if this will help. But here's a trace showing two calls to the same number. First call is without the # and took about 7 to 8 seconds to connect. The second is with the # and took about 3 seconds to connect. Sorry for the long post. Does this look normal? Thanks again...

Oh I'm sorry I thought I said 5 seconds to as long as 10 seconds plus. I will run a trace and see what happens. lol ok I will also try to remove that shortcode to test. thanks again

So that's the reason why it will take 10+ seconds for the first ring? I read somewhere if I hit the # key after the dialed number it will skip the pause/delay, and it seems to work. I will do further testing to see if it continues to do so for all my outbound calls. I appreciate all the...

@amriddle: the timers are: dial delay time secs 4 dial delay count 0 @hairlessupportmonkey: I completely understand what you are saying. But what I would like to do first is get a definitive answer to our problem. So I can go back to these 'professional installers' and get our problem solved or...

@amriddle here are the short codes: ARS: CODE Telephone Number Feature 11 911 Dial Emergency 911 911 Dial Emergency 0N; 0N Dial 3K1 1N; 1N Dial 3K1 XN; N Dial 3K1 XXXXXXXXXXN N Dial 3K1 Short Codes: *22XXXX,N,0,83,Call Intrude,, *23*N#,N,0,100,Call Listen...

Hi all I am new to the IP Office System. Company I just got employed in just got IPO installed and things are all going wrong. They have multiple branches located throughout the U.S. But first thing's first. In my location, we have it installed, running on 3 T1s, with a fourth as a...