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Hi ... Thanks you very much

Hi ... I have a BCM400 in jordan and an IP Office in England, if i need to connect it to each other through IP Trunk, whats the best protocol to complete this connection, H.323 or SIP ? Thanks ..

Hi ... Is there a way to reset the mini callpilot password connected to CS1000 >> Thanks .

Hi ... the Technical Support tell me that this digit is not from ISP, where may be added in IP Office and How can I remove it ?

Hi ... Instead of Patch's, Is there a Way to Echo Cancellation on BCM , and How can I reduce the gain of the Volume ? Thanks

Thanks ,,, its working now, but when i dial from it, now the number appear is 04 + the i number i was send ... note that i just but in TN : 900Ns5503224, the nuber now appear is 045503224, from where this 04 come? is there any way to remove it . thanks alot .

Hi ... The BCM is Rls 6.0 and no Patches applied. Is there a Patches to this Rls, plz can you give me a link to download it .

Hi ... I have configure an H.323 IP Trunk with ITSP, The ITSP provide just an outgoing trunk, when I make a call from this trunk, the Caller ID Send to the other phone or mobile is 04 code + Extn no. (if I call from Extn no. 101, the number send is 04101). I configure the ARS like this SC ...

Hi .. I forget to do this ,, its now working, thanks you very much .

Hi ... actually I do this, but with no result, the same when search .

Hi ... When I try to Search in the contact store for example from 1/7/2012 to 16/7/2012, the result just show the recording in 1/7/2012, why this occur ? is there a way to solve it ? Thanks

Hi ... I do it, but now the number apppear when i call drom it to my mobile is Unavailable. in the ARS this is my configuration code : 077xxxxxxx TN : 9077N Feature : Dial LineID : 17 when I change the TN to number as you suggest i cant dial i configure a new SC like this SC : 9077N...

Hi ,,, I have an IP Office with CCR Configured with it , its connected and running ok , but some times when i try to generate a report the following message appear in the report ( the following IP Office experienxeed communication failure with CCR for the periods stated report date during...

Hi All .. The SQL 2005 and the server is Windows Server 2008R2 Standard ,64-bit OS, 3G RAM, and two hard disk now i configure 3 agent and the volume of the call is normally . the IPCCR Created in 8/3/2012, for example when i need to generate report from for example from 9/3//2012 to 20/4/2012...

Hi ... I have the following Scenario, I have a VOIP Router with 8 analog line connected to ATM8 to the BCM, then from BCM PRI card Connected to the Polycom, mean when the some on inside the company want to using the conference call on of the analog line then converted to polycom using PRI...

Hi ... I Have IPCCR Installed in the Windows Server 2008R2, the status of the CCR is green and all the Services is Started and up, and now every day I can generate a reports daily, but when I need to Generate a report for a period from data to date , the reports generated empty and that thing...

Hi ... yes , when I installed it it running and show report and hostrical but now just realtime , and all components and services is running .

Hi ... I have configure a CCR and is Running , now i can generate a realtime reports, but when i try to generate a report from last week or month it generate empty. note that all services is up and running . whats the proplem?

Hi ... Thank you for your Support , its working now ... another issue when I call some one who is busy the call is transferred directly to Avaya VM pro , note that am not configure in VM Pro any transfer to MailBox and on each user its switch off . so whats happen ?

Hi .... Any Help Sir .