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We are having issues when attempting to pick up a call via monitored extension. The call is coming in on ST1D's located at a different site. If I reboot/burnflash the ST1D's it will work for a brief time but eventually it will start to fail. We can always pick up the call at the primary phone...

Did you check the COS for CFXA (call forward external allowed)??

Hello all.... Is anyone out there aware of a limitation (max number) of Real Time reports per system? If so, could you please source in what documentation is this found. Thanks in advance!

We are currently running Nortel Contact Center 7.0 on a Windows 2003 Standard Edition\SP2\Nodal platform. Curious to know if anyone can guide me on compatibility regarding the latest MS17-010\KB4012598 patch. I no longer have access to the Avaya compatibility hotfix list on approved patches, any...

Well.....more proof positive on the "never say never" expression. Although I had stated we looked and compared so many things, we went back and looked again, Eureka!!! There it was....OCLI in the Net_Data Block. Site A was set to (ALL), changed to (NO) and the problem cleared. Thanks to...

Yes, I have compared the Net_Data blocks as well. No, we are not utilizing Session Manager to route calls.

Yup, been there... done that. Stared and compared till my eyes got a little funny.

Let me add.... if the phone at site B is forwarded to a outside number and called from another phone in site B we are shipping a full 10 digit caller ID. Only when that same phone at site B is forwarded to an outside number and called from a phone at site A are we shipping only the 4-digit DN...

Good thought, however the clid tables are set to ship 10 digits.

Here you go..... however I'm thinking this haystack needle is further up the ladder in programming. This does not appear to be limited to "a set" at site B. DES 5081 TN 144 0 04 22 VIRTUAL TYPE 1120 CDEN 8D CTYP XDLC CUST 0 NUID NHTN CFG_ZONE 00005 CUR_ZONE 00005 MRT ERL 769...

We have a cs1000e at two sites with vtrks between. When site A call forwards desk phone to cell phone and that desk phone is called from site B all is well. When site B forwards desk phone to cell phone and that desk phone is called from site A we are only passing 4 digit dn to public network...

Hello all.. Having trouble adding phoneset in configuration. Once I populate the fields and click next grid to add next phoneset I get the following error. Update Failed. Phonesets/Voice Port ********* could not be updated. Error -2147221499. The system is unable to complete the desired action...

(This configuration is for analog service from site A to site B over customer network) I have set these up before with little to no difficulty, with that said.... These are new Audiocodes, I have one mp118FXO and one mp118FXS. I have configured endpoint phone #s, routing table, and autodial...

KCFLHRC.... Understood, the FXO is running off an analog port on the pbx, cross-site to FXS location. From the FXS station we can call anyone on the PBX side with no problem. However when call from PBX side to FXS, we get no ring on FXS station.

You said... "I did do the LD 137 and entered .SDID" | Hate to ask a potential stupid question, are you literally putting a period in front of SDID? If so.....don't.

ps..... The SDID command in LD137 can take a few seconds to respond back.

The output received after entering the TID command in LD22 is your system serial number. What release are you running?

(This configuration is for analog service from site A to site B over customer network) I have set these up before with little to no difficulty, with that said.... These are new Audiocodes, I have one mp118FXO and one mp118FXS. I have configured endpoint phone #s, routing table, and autodial...

Actually the OS is in fact Windows 7, however the IE level is 8.

Hello all.... We have CC7 CCMS/CCMA in production. Our IT group is rolling out new windows 7 w/IE 11 desktops and it has been brought to our attention that end users can no longer generate historical reports. All other aspects of CCMA\Webadmin usage seems to be working okay to this point. I am...