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Ok so this is the same customer I've been having issues with for a while. They had SIP trunks on a IPO 500 with R4.something, then I upgraded them to R9 to try to solve the issue, still nothing. So I swapped their system out with a demo kit V2 with R8.1 and everything seemed fine for an hour...

That Nortel didn't have those issues? Jk. Yes, maybe it is me.

If its Basic Edition, go to your Analog Trunk setup and under coverage destination, for each line, assign your analog extension there. Why not just set each phone up with line appearances? True partner style :) Basic edition can get the job done you just have to get used to it.

I swear, every problem I have with IPO is one of those one-off, little known issues that few people have dealt with. Tlpeter, yes my VM channels were being hogged. It was through System Status that I actually had to manually disconnect the calls so people could access their VM again. But these...

I would try a trial trunk, but this issue is very sporadic(as usual, I love when stuff doesn't happen when I'm there) sometimes happening twice in one day, then not happening again for 20 days. The customer and I agreed on 2 hours instead of 4. 4 was indeed a bit excessive. I also insisted...

I have came up with a temporary band-aid: How it was: ICR pointing to the HuntgroupA that ultimately forwards to the AA My fix: I'm pointing the ICR at **1, which is Short Code DialExtn/[HuntgroupA's Extn #]t(240) so that all calls coming in will be disconnected after 4 hours.

Service provider said that the call was in fact disconnected on their end after about 1 min. So no service charges. How would I get the AA to do what you're recommending? Maximum Inactivity is set to 8, is there any other way to tell the AA how to disconnect?

The last time I called them to review this issue, they said that the only thing that could make this happen is if the PBX doesn't send a BYE and assured me that the SIP circuit is working as it should on their end. I don't know if this is a provider issue or an issue with this IPO.

Has anyone ever encountered an issue like this? My cuustomer has had 2 calls that say they have been active for 13 days, one for 5 days, and one for 3 days. All of them are stuck at their Main AA, or so says System Status. This customer only has 4 VM ports, so no one can now access VM, calls are...

Thank you guys for all the input. I ordered the part to change it on the doorphone. And westi, I tried that and it failed because of exactly what intrigrant said- the call has to be disconnected before the doorphone can be dialed again.

Ok thanks guys. The ** with more than a second in between didn't flash or open the gate. Makes me wonder if DTMF is even getting from the twinned phone through to the gate controller. And I haven't mentioned it, but the controller is set up off of an analog extn port, not a CO.

Its a Viking c-200B. Just got off the phone with them and they said the only way to change the code is to change one of the chips on the board itself. It will change the code from ** to 99. What a pain.

Thanks for the input, I'll see what I can do with the gate code.

I'm stepping into someone else's installation on this one. I have no idea of the model or how to change the gate code. I was hoping there was a simple code I could create in Manager so I don't have to change their gate code that they've been using for years.

How would I do that with the IP Office seeing the ** as a flash? I apologize if I'm missing something really simple here.

I have a user that needs to open their gate phone from his twinned cell phone(he's a yard supervisor) and I know I can get system dial tone by pressing **, but the problem is that the gate phone requires ** as the code to be passed to it to open. If I dial ** ** then it basically flashes hook...

Thanks Bos, didn't think about a mock up. It is indeed a legacy carrier. Not only was that a great help, but good news for the customer as well.

Bos, haven't dealt with legacy carriers much, under System, its listed as CARRIER T1/PRIS, is that a legacy card?

Thanks amriddle. I understand that Avaya needs their money as well :) I just wanted to make sure that if the provider sent a call over certain channel that the customer would still receive it. This is the first time I've had a customer who wants the whole PRI without having all channels licensed.

May be an amateur question, but I searched this and couldn't find a direct answer. I have a customer that has a 500 running 4.1. He currently has a half T1/PRI with 10 channels active on his IPO for voice. He doesn't have any licenses for PRI installed so to start I don't know how he has 10...