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Sorry KWBMitel I don't think I laid that last one out very clearly. When the primary handset in the ring group is in use, the lamp on the reception phones for the ring group lights up, however it does not when the secondary phone is in use. If you call the numbers individually, the lamp...

Hi there, Sorry about the delay. Okay, changing to DSS/Busy now gives lamps that light up on inbound or when the lines are ringing, however once the seconday phone is connected, there is no lamp lit. The primary phone in the PRG lamp does light up. Are we saying this is a "feature"?

Hi Boycey9 This is a director, he doesn't want to have to log into each phone, hence the personal ring group. Both phones are 5340's, and both reception phones are 5340's with Dual PKM's. The Key appearance for the PRG is set as Secretarial with No Ring. The Office Buildings are next door to...

Hello There, We have a Mitel 3300 MXe 4.2SP1 active SW 10.2.1.13. One of the directors works between 2 offices and he have set up a personal ring group, so whichever office he is in, the phone will ring. This part works fine, the problem we have is that we have 2 reception phones which have...

Hello there, Last night I performed an offline defrag of a clients Exchange Server 2003 SP2. They needed to release space after clearing out emails. When the process had finished the store came back online fine. OWA, Outlook clients, Iphones and Android phones can all connect to the Exchange...

Many thanks Boycey, That has worked a treat!

Hi James, Thanks for responding. I already looked at that, but it is only for reporting and alerts from the system. Changing this address does not affect the VM emails that come out thanks anyway, Lee

Thanks for the reply, If only it were that easy. When you try to add the sender to the safe senders list Outlook gives an error stating the the address is in a non standard format ie. name@name.com so it cannot create a rule for it, so it will alwys bin it off. Hence why I need to change the...

Hello there, We have a Mitel 3300 currently on 10.1.1.11_2. We are using the embedded voicemail system and having the Voicemails forwarded onto internal email addresses. The forwarding is working, but since the latest Microsoft Office updates, the emails are now going to junk. Is there a...

Sorry, I missed out the VM system is Embedded.

Hello there, Thanks for your responses. Sorry about the delay in my response, I've not been in the office. The user experiencing the issue is not a member of any group. But he does have secretarial keys set up on the phone, could these be causing the issue? All VM ports are programmed...

Hello There, I have a client with a Mitel 3300 MXE2. One of the users every now and again gets an MWL appear, when she checks there are no call back messages or VM messages. loc feat ext xxxx shows "Dialed Message Waiting" after a while the MWL will turn off by iteslf. I have made sure that...