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Still having this issue. Have confirmed that I'm using the direct version the server tells me I need. Get the same error if I try to use a r9.1 version of the VMpro client installed on my laptop. It has to be something in settings, or the Windows registry, or something like that. I just have...

I've not installed a separate copy of the client on the VM pro PC. It's a fresh install of Win10pro with various levels of VM pro software. I have TRIED to install r9.1 VMpro then install the R10.1 client only in a different folder, but that still doesn't work. I'm almost certain that the...

Hi all. I've recently been having issues when using Voicemail Pro on a Windows machine. I'll update to the latest version of R9.1 or R11.0 or whatever, the issue happens pretty consistently across many customer sites, and then when I launch the client to make changes, it throws an error about...

We make our customers sign a waiver if they want full admin rights. Did this even back in the Nortel Norstar days if they wanted the installer-level password instead of the system admin password. Send a letter stipulating that you can not warranty any programming if you release administrative...

There's a thread on here from last year maybe, that someone uploaded an updated XML. I'll see if I can track it down and link it. EDIT: it was Westi and BFG9k in that thread. Here's the link - Qz

I have also seen results get skewed with single calls that count against multiple agents as it rings and bounces from agent to agent before getting answered. So total calls for each agent would not equal total calls for a queue. - Qz

I agree with TTT. Use the ARS. That's what it's there for. I also recommend that you do not use group 0 for your trunks. I prefer to have all my actual trunks in either in/out group 1 or in something that makes sense (group 50 for a SIP trunk to 10.50.x.x for example). - Qz

Way way WAAAAYYYYY back I used to carry around an old laptop that ran Win3.1 and had a trackball embedded where the touch pad is on current hardware. The only thing I used it for was a serial connection to Flash VMs as I wasn't experienced enough to be assigned a proper laptop to work on our...

Would it not work to send the call through VMpro, send an email to the relay, then transfer the call to the Valcom? Is Xima handling the text message aspect or just sending it to an address where a more-different 3rd party is handling the VM->SMS? - Qz

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You need to have an ICR for each number on the PRI. Without it your caller will get a fast busy. If you have a "9N // dial // N" system short code for dialing out, you can assign a user short code of "9N // Barred" under user rights. The system matches (in this order) extension numbers, user...

I just set something like this up for a 10-site solution, 500v2s at each site set up in a star topography. With just two systems it's a little easier. At site A they have 3 digit extensions and shortcodes of: 20XXX // dial extension // N // 0 21XXX // dial // 21Ns20E // SIP to IPO The...

Oh, if you don't care about the actual caller, just every other call gets a different IVR, then that's pretty easy. You can use a user variable - in an initial IVR have a check if the variable is 1, if so, set it to 2 and send the caller to IVR 1. If not, set it to 1 and go to IVR 2. - Qz

You can try to upgrade the phones to 4.0.14 firmware. - Qz

This is slightly dependent on your software level. I'm going to give something that will work from R7 up. It gets a bit easier at higher levels, but this longer method will still work. Create a short code that sends calls to the night AA. Create a phantom "ToNightAA" user that is fwd...

Ninja'd by the bossman.

Set group 2000 as sequential with the group no answer timer set to 15 sec, voicemail timer set to 120 sec Add a phantom user of x2999, forwarded to a short code (*609//voicemail collect//"#"2000) as the 7th user, make sure fwd huntgroup calls is enabled. Calls should start at the top of the...

In Canada we use GoCo and ThinkTel, occasionally Shaw. We've got one customer that needed both US and Can numbers and they went with FlowRoute. I've done Voip.ms as proof of concept (had a customer thinking about using them and I wanted to verify before recommending them) and that worked fine...

Hi folks. I've got a customer with an office spanning two floors. The main floor they expanded on to is all J100's of various models. Upstairs in the original space is all digital phones. Periodically, random users will come to work in the morning and their J100 phone has logged itself out...

As per the link from Westi - an abandoned call is one that doesn't end in talking or VMail. An answered call is one that has talking at some point. Which means the difference would be calls that don't have a talking action and end in a voicemail box. Is that possible with your queue? - Qz