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Did some more fiddling. I can get the IP address to show in the voicemail but it still doesn't connect. Monitor shows... 2024-11-21T17:06:00 184389mS PRN: VMAIL - Server Loading Init 192.168.1.202 2024-11-21T17:06:00 184421mS PRN: Service Access Connection from 192.168.1.202(44610) to...

Hey all. Hopefully I'm just having a slight mental malfunction and this is an easy check box I'm missing somewhere. I upgraded a 500v2 from R9.0 to R12. System had an application server also at R9.0 running on a physical PC. For the upgrade we built a new virtual machine with the R12 app...

Why would the 500v2/2a need fiber ports? It doesn't even have GB NICs.

I prefer to have all the DIDs created and pointed at the individual extensions. That way it is easy to point unused DIDs at the main incoming call routing or to have a DID pointed at voicemail module. It does get a bit crazy if you have large ranges, but if you've only got 100 total DIDs I'd...

Still having this issue. Have confirmed that I'm using the direct version the server tells me I need. Get the same error if I try to use a r9.1 version of the VMpro client installed on my laptop. It has to be something in settings, or the Windows registry, or something like that. I just have...

I've not installed a separate copy of the client on the VM pro PC. It's a fresh install of Win10pro with various levels of VM pro software. I have TRIED to install r9.1 VMpro then install the R10.1 client only in a different folder, but that still doesn't work. I'm almost certain that the...

Hi all. I've recently been having issues when using Voicemail Pro on a Windows machine. I'll update to the latest version of R9.1 or R11.0 or whatever, the issue happens pretty consistently across many customer sites, and then when I launch the client to make changes, it throws an error about...

We make our customers sign a waiver if they want full admin rights. Did this even back in the Nortel Norstar days if they wanted the installer-level password instead of the system admin password. Send a letter stipulating that you can not warranty any programming if you release administrative...

There's a thread on here from last year maybe, that someone uploaded an updated XML. I'll see if I can track it down and link it. EDIT: it was Westi and BFG9k in that thread. Here's the link - Qz

I have also seen results get skewed with single calls that count against multiple agents as it rings and bounces from agent to agent before getting answered. So total calls for each agent would not equal total calls for a queue. - Qz

I agree with TTT. Use the ARS. That's what it's there for. I also recommend that you do not use group 0 for your trunks. I prefer to have all my actual trunks in either in/out group 1 or in something that makes sense (group 50 for a SIP trunk to 10.50.x.x for example). - Qz

Way way WAAAAYYYYY back I used to carry around an old laptop that ran Win3.1 and had a trackball embedded where the touch pad is on current hardware. The only thing I used it for was a serial connection to Flash VMs as I wasn't experienced enough to be assigned a proper laptop to work on our...

Would it not work to send the call through VMpro, send an email to the relay, then transfer the call to the Valcom? Is Xima handling the text message aspect or just sending it to an address where a more-different 3rd party is handling the VM->SMS? - Qz

Check Thread

You need to have an ICR for each number on the PRI. Without it your caller will get a fast busy. If you have a "9N // dial // N" system short code for dialing out, you can assign a user short code of "9N // Barred" under user rights. The system matches (in this order) extension numbers, user...

I just set something like this up for a 10-site solution, 500v2s at each site set up in a star topography. With just two systems it's a little easier. At site A they have 3 digit extensions and shortcodes of: 20XXX // dial extension // N // 0 21XXX // dial // 21Ns20E // SIP to IPO The...

Oh, if you don't care about the actual caller, just every other call gets a different IVR, then that's pretty easy. You can use a user variable - in an initial IVR have a check if the variable is 1, if so, set it to 2 and send the caller to IVR 1. If not, set it to 1 and go to IVR 2. - Qz

You can try to upgrade the phones to 4.0.14 firmware. - Qz

This is slightly dependent on your software level. I'm going to give something that will work from R7 up. It gets a bit easier at higher levels, but this longer method will still work. Create a short code that sends calls to the night AA. Create a phantom "ToNightAA" user that is fwd...

Ninja'd by the bossman.