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We have recently completed a connection between our legacy Definity G3v9 Avaya PBX downstream to a Sonus UC system. The inter-system dialing works without issue (all aspects). However, there is one problem. Caller ID information is not being passed downstream to our Sonus system. The called...

Working with an Avaya G3siV9, T464F DS1 card, 120A2 CSU. Connecting to downstream Sonus SBC. The pinout according to Sonus (on their side) is here: https://support.sonus.net/display/UXDOC41/T1-E1+PSTN+Interface+Cards I have never actually made this type of connection before - any special...

Thanks! I had already thought of the virtual route and while I an choose that option as extension type, turns out it was not enabled on our old system. Even though it is a free add on now, Avaya stated we would have to pay since it became free only after we purchased this license many years ago...

Working with a G3siV9 (R009i.05.0.122.2) Needing to setup a trunk with 48 Ports. As we got into this, I realized due to current config, we didn't have that many available trunk ports. Looking at licensing, I get the following: I discovered that I had 2 analog cards that were both very...

That is correct, I believe we have correctly identified that we need the TN464 card. This is the exact card on the receiving Sonus SBC: https://support.sonus.net/display/UXDOC41/T1-E1+PSTN+Interface+Cards

They are all too excited about having the new UC setup to begin with and I must say are genuinely an understanding bunch. I think it will be livable since it will only be temporary during the migration. So long as I tell them that once we are fully migrated things will be better then they should...

Kyle - Thanks for the info! You are thinking along the same lines as I am here. I feel like several of the vendors we have been talking to have forgotten K.I.S.S! I did have one clarification - what did you mean by "...or to use the same pool of PSTN trunks on one system."? We have the PSTN...

For the regular helpers, I do have a couple other threads, but while they are dealing with the same project I am working on, they are on different specific subjects so I decided to create another thread to ensure no confusion. I have learned a lot over the past week in researching this, but...

OK, I think I am possibly focused on the wrong thing and need to take a step back and ask the question a different way. It is not on the same subject, so I will start a new thread.

One more question...what role does QSIG/Sup Services play? I,cant seem to find a straight answer. All we need for about 2 weeks' time is to have some calls routed through the current PBX ports and some routed through a T1/PRI connection via a DS1 card to a Sonus SBC expecting to receive...

Ok, I think I'm getting it now. In order for it to have been enabled, it would have had to have been purchased and built in from the beginning, as there are no pack updates available. This is why it shows not enabled in my system, but does in the screenshot below it? This is very unfortunate...

Great info! I appreciate it. Is there any possibility that we did in fact purchase the license for it, but just didn't enable it? I realize that seems I am asking you to look into the past annals of our storied IT past, but that is not what I mean :) What I am asking is - if we happened to...

I have been having a heck of a time getting what I was hoping was simple information. I realize that this PBX version is old. I get that...but have been getting conflicting reports on whether or not QSIG can be turned on on the Definity G3siV9.5? I understand that licensing is a part of it, and...

I should have mentioned earlier that the UC will be accepting ISDN/PRI connection, not SIP Trunks. Therefore, the connection between the Avaya PBX and the UC Controller will be in the form of a T1/PRI connection, not SIP trunks. I have determined we will need 2 DS1 cards actually due to user...

I was hoping to get a high level view of the necessary components and configuration/feature items necessary on an Avaya Definity (G3, ver. 9) PBX that will allow us to complete an in-place migration of users from the legacy PBX to the new Sonus/Skype,Lync UC system. Basically what we want to...

Just wanted to come back and say thanks. Auto-attendant routing in AUDIX was the exact issue! I was getting there in my troubleshooting, but your direction helped significantly. Thanks again! Mike

Thanks for the input. I get the feeling that is where I need to check next. I deleted the users voice mail extension from AUDIX and the same exact thing happens so I believe I have narrowed it down to something right after Avaya covers and sends to the AUDIX hunt group and when her VM is...

Sorry, I should have mentioned we logged into her voice mailbox and I went through and listened to all greetings. They were all blank. I recorded one on Greeting 1, set it as active, same thing. Deleted them all and left it as system greeting and still had the same results. It is certainly...

I cannot figure this one out at all. We have an Avaya Definity, using Audix voicemail. When someone calls a user station, it is supposed to follow the coverage path to voice mail. For whatever reason, it will ring the appropriate number of times, you can hear the cover come up, but then there is...